Customer Service Sales

Kathryn A. Fitzsimmons

***** *********** ******* **. ********, TX 77407

Email: *********@*******.***

Phone: 832-***-****

SUMMARY: Results-oriented field leader with five years of professional work experience in

Sales and Management. Hard worker, multitasker, detail-oriented, goal-driven.

EDUCATION: Oklahoma State University, Stillwater, OK (May 2007)

B.A.: Music Business; Minor: Marketing

EXPERTISE: -Customer Service -Business Management

-Training -Problem Solving

-Communications -Driving Sales

-Relationship Building -Performance Management

-Organization Skills -Team Player

-Organized & Punctual -Closing

PROFESSIONAL EXPERIENCE:

ATHLON SOLUTIONS, LLC (NOVEMBER 2013-PRESENT)

Production Scheduler

• Responsible for planning and scheduling production orders

• Work closely with customers to coordinate and negotiate shipments to the districts

• Work with production to ensure that products are produced and shipped as scheduled

• Coordinate logistics to ensure trucks are available and loaded on time

• Work with Procurement to review orders and modify schedule accordingly

• Resolve customer orders and issues

• Work with logistics to build loading and shipment schedule and interface with operations

• Manage inventory of raw materials, maintaining a daily cycle count and deciphering any

discrepancies

• Input service and chemical purchase requests for the Plant using SAP Business One

• Responsible for setting up new vendors into the system for invoicing

MATTRESS FIRM INC. (JULY 2009-OCTOBER 2013) Sugar Land, TX

Management/Sales

• Ranked #1 in the district (out of 30+ associates) Period 9, 2011; Periods 6 & 12, 2012

• Monthly PIB maintained around 100%+

• Consistent in finalizing high margins and keeping ticket averages above $1000

• Top 10 Writer in the Country (out of 1000+ associates) over 65 separate days

• $70k+ Writer 16 different periods

• Sales Excellence Award Recipient in Period 2, 2012 for finalizing $100k+ in sales

• Merchandize store layouts to maximize revenue

• Direct consumer sales and manage inventory

• Analyze sales reports in order to manage sales performance

• Managed 7 different locations, including the 2nd largest volume store in the country

• Gained exposure to high and low end clientele by managing stores in different areas of the city,

experiencing different levels of walk-in traffic

• Assist and train new employees, both in the sales process and store management procedures

TECHCESS GROUP (JANUARY-JULY 2009) Houston, TX

Administrative Support

• Assist with general office duties including filing, scanning, data entry, answering phones, mail,

faxing, making copies, greeting clients, running errands

• Use Quickbooks to receive payments, record deposits, and accounts receivable work

• Work directly with Office Manager to complete any other necessary tasks

WELLS FARGO FINANCIAL (APRIL-DECEMBER 2008) Stafford, TX

Credit Manager

• Sub-prime lending, evaluating and analyzing credit levels for clientele of Wells Fargo Bank

• Cold call approx. 20 leads per day, processing credit applications and scheduling appointments

• Work with customers on financially critical matters regarding refinancing of homes and autos as

well as debt consolidation to restructure bills

T.G.I. FRIDAY'S (MAY 2007-APRIL 2008) Tulsa, OK & Sugar Land, TX

Waitress, Shift Leader, Trainer

• Provide quality customer service by ensuring a welcoming and friendly atmosphere

• Frequent leader in sales in both food and liquor

• Responsible for table's finances

• Utilize teamwork in running food and keeping restaurant functional and orderly

BIXBY HIGH SCHOOL (JULY-OCTOBER 2007) Bixby, OK

Drumline Instructor

• Implement and teach music and marching technique to drumline

• Won the state title in our class

• Responsible for student's liability to the marching band

CLEAR CHANNEL RADIO (SUMMER 2006) Dallas, TX

Promotions Intern

• Prepare for promotional events by setting up eye-catching displays

• Interact with listeners in an outgoing and professional manner

• Assist promotions director by maintaining files, answering phones, and other duties as assigned

*References Available Upon Request.

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