Customer Service Manager

J ohn Garcia

Cell# 408-***-****

Emai l: j ************@*****.***

WORK EXPER I E NCE

Oncore Manufactu ring, F remont Ca, P roduction Control

• Track all released jobs and expedite

• Interface between production, Material Program Managers and Program Managers

• Execute planning with Master Scheduler

• Work as a team with product builders and technical support personnel to solve problems, implement process changes.

• Facilitate daily production meetings.

• Facilitate with Shipping, Sub-stock, Final assembly and Final QC on daily shipments.

T esla Motors, Palo Alto / F remont Warehouse Supervisor – June 2012 – Sept 2012 (NP I Planner June 2010 –

J une 2012

• Track all NPI incoming materials for 5 production lines.

• Interface between production, purchasing, and engineering and scheduling with subcontractors.

• Assist Manger with planning and executing warehouse layout for 60k square foot of space.

• Work as a team with product builders and technical support personnel to solve problems, implement process changes.

• Facilitate daily production meetings.

• Perform all personnel related functions related to Warehouse Supervisor including hiring, t raining, and performance

evaluations.

• Ensure team is up to date on Safety procedures.

• Check daily equipment log sheet such as forklifts, electric pallet jacks and motorized buggies.

• Train and certify forklift (sit down), electric pallet jack and buggies machines. Held 2 classes a week at 10 attendees

per class.

• Train and lead 6-10 associates on Inventory, Shipping and receiving.

• Maintain a safety meeting daily and discuss safety issues and quiz daily on best practices.

• Always maintain a high standard of customer service and cleanliness.

D igidesign / Avid, M t. View California PRODUCT IO N SUPERV ISOR Jan 2006 – June 2010

• Responsible for coordinating and prioritizing chassis and board level assemblies through the various stages of the

p roduction process to support the MPS.

• Launch work orders and monitor work order status from kitting through final test.

• Interface between production, purchasing, engineering and scheduling with subcontractors.

• Supervise manufacturing production lines to attain daily production goals.

• Perform all personnel related functions related to production assembly staff including hiring, training, and

performance evaluations.

• Work as a team with product builders and technical support personnel to solve problems, implement process changes,

and introduce new product/equipment.

• Promote and instill a culture of continuous improvement through Lean manufacturing principles and practices - line

balancing, work f low, process improvement projects, etc.

STG Machine, Santa Clara, California ACCOUNT MA NAGER Sept 2002 – Dec 2005

• Updated and compared customer open order reports to schedule and report discrepancies.

• Monitor and status update of all customer revisions, schedule and quantity changes.

• Back up to all Account Managers.

• Review customers forecast and evaluate any impacts with Planner & Q.E. Manager.

• Meet monthly shipping quotas.

• Review and coordinate MRB issues with QA Managers.

• Review ECO’s with QE Manager and vendors.

Galgon I ndustries, F remont, California SEN IOR PRODUCT IO N P LANN ER Oct 1999 – Aug 2002

• Update MRP weekly per customers forecast. Update manual MPS spread sheet Weekly

• Review customers forecast and evaluate any impacts with Master Planner & Assembly Supervisor.

• Release and manage work orders into production based on MRP.

EM Solutions, Fremont, California PLANNER/SCHEDULER June 1998 – Oct 1999

• Responsible for Sun & Cisco projects.

• Generating daily MRP reports with prioritization. Releasing work orders into production based on MRP.

• Review customers forecast and evaluate any impacts with Master Planner & Assembly Supervisor.

Member of the BAAN Implementation team, which assists RSP's transition to the new ERP system.

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OT H ER EXPER I E NCE, SKI L LS, E TC.

M RP, Blue Print reading, Material inspection, Domestic Traffic Cert., Supervisor and Management Certifications.

Certified Forklift t rainer.

I nfisy program, Microsoft Word, Microsoft Excel, Baan, Oracle and Fabitrack, SAP

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