Customer Service Data Entry

Cheryl-Ann Bombardier

*** ***** *****, **********, ** 06790 + Home 860-***-**** + Cell 860-

***-**** + ********@*****.***

Profile

. Data Entry Professional with 10+ years of experience in the insurance

industry

. Seeking long-term employment in a fast-paced office environment with

potential for growth

Professional Experience

New Business Associate, AXA Equitable, Farmington, CT

2005-present

. Index documents scanned into the image and workflow system by policy

number and work type for proper routing within deptartment established

SLA guidelines

. Properly identify 100+ different work types

. Accurately identify BGA/Agent information on incoming formal/informal

applications using both the Siebel Licensing system and FP Web to

insure proper agent coding

. Accurately identify new informal/formal cases vs. additional mail

requirements on existing cases

. Accurately identify all supplements/forms with formal applications in

preparation for data entry

. Research documents and resolve internal customer inquiries and

escalations for missing and incorrect document sorting and

distribution, including identifying policy numbers, identifying

duplicate work items, sorting misplaced documents and identifying

concurrent work

. Update administrative systems with case requirement documents received

throughout the day

. Scope Survey Champion working to increase employee engagement across

organization

Customer Service/Clerical, Cigna HealthCare, Bristol, CT

2004-2005

. Responsible for generating all customer service representative letters

to customers and providers by utilizing the Letter Writer Program

. Entered information into the customer service program which enables

the customer service representatives to be able to retrieve current

information regarding a customer or a provider

. Responsible for incoming/outgoing faxes for all customer service

representatives

. Responsible for the maintenance of the customer service fax machine,

which includes ordering of paper and toner and arranging for servicing

of the fax machine when needed

. Provided daily coverage for receptionist utilizing a 6-line telephone

system

Mail Center Technical Assistant, EGI, New Hartford, CT

2001-2004

. Responsible for incoming and outgoing mail and faxes along with the

set-up and delivery of mail

. Trained in the use of the Pitney Bowes Paragon and the mail slitter

. Deliver all inbound UPS, FedEx and AirBorne packages and mail

. Maintenance of fax machine

. Fulfill sample and catalog requests, including pulling samples,

packaging of samples and mailing to the customer

. Responsible for invoicing sample orders and recording information in

the customer file regarding the status of an order via the computer

system

. Placing orders with vendors for samples to fulfill customer orders

. Trained in CBIA's Train the Trainer for on-the-job training program

Business Skills

. Microsoft Word, Excel and Outlook

. Ability to work and interpret data independently

. Excellent skills in customer service and teamwork

. Strong communication skills

. Filing and data entry skills

. Fax machines, copy machines, phone systems

. Organization and time management skills

. Detail-oriented with the ability to multi-task and switch gears to

meet business needs

References available upon request

Contact this candidate