Manager Director

Jeremy Kicklighter

**** ***** ***** **, **. Louis, MO 63131, 314-***-****, ******.***********@*****.***

*/** - *******: Strategic Internal Technology Team Leader, Covenant Theological Seminary- Responsible for leading a team of

6 people to assess & implement operational efficiencies. Increased alignment of IT Services & business outcomes.

Proposed $400K expense reduction plan after a value-chain analysis and evaluation of technology in processes.

Achieved 30% reduction of network administration staffing expenditures through outsourcing.

Consulted in the development of workflow dashboards to improve effectiveness of revenue -generating teams.

Eliminated FT webmaster position by engaging a designer to simplify website administration.

5/11 - Present: Senior Director of Admissions & Alumni Relations, Covenant Theological Seminary- Responsible for strategic

oversight of enrollment & alumni relations as part of the executive leadership team of the seminary. Assumed research role after

departure of Director of Institutional Research. Continued responsibilities as director of admissions.

Attained 0% turnover through relational & value-driven hiring process which ensured consistent prospective student experience.

Established greater business intelligence capability for market trends and institutional research.

Provided analysis of market position relative to peer institutions with recommendations to address challenges.

8/10 - 12/13: Adjunct Professor, Covenant Theological Seminary-Co-taught course on leadership, politics, & administration.

Collaborated to redesign the major project and use online learning tools to be more effective for course objectives.

6/06 - 5/11: Director of Admissions, Covenant Theological Seminary- Responsible for recruiting graduate students for a primarily

residential institution of 600 students. Coached & assessed applicants to determine experience, aptitudes, vocational aims, & program

fit. Facilitated follow-up of ~1000 new inquiries and ~ 500 applicants per year. Managed 10 people and $350K budget.

Achieved increases of 50% in visits & 19% in new students through focus on engagement & productivity.

Realized an average increase of 56% in outgoing calls & 34% in call duration by helping staff assess priorities.

Introduced measurement of the student experience through student satisfaction surveys.

Facilitated selection of & work with Noel-Levitz Enrollment Consultants for enrollment & market analysis.

Enabled reduction of FT administrative staff from 2 to 1 by working with IT Services to develop automated workflows.

6/02 - 5/06: Desktop Support Technician, Covenant Theological Seminary- Responsible for IT support to ~125 faculty & staff.

Implemented software imaging system to reduce deployment time of new computers.

9/03 - 5/06: Adult Education Intern, Kirk of the Hills Presbyterian Church- Assisted the education pastor in teaching classes,

tracking participation, and assessing training needs for a church of ~800 members.

Introduced a survey of members to identify needs & provided teacher training based on the results.

7/00 - 5/01: Southeast Recruiting Manager, English Language Institute/China- Responsible for recruiting teachers for Asia

through 5 staff in the regional office. Conducted cultural engagement training for new teachers going to China.

Oversaw the closure of the office & staff transition after an organizational restructure.

1/98 - 6/00: University Teacher & Team Leader, English Language Institute/China- Instructed freshman & sophomore English

students in China and led a team of 10 first year teachers in China. Guided meetings for new teachers to discuss cross-cultural work &

life. Facilitated organizational relationships with school administrators & teachers.

6/94 - 8/94: Summer Intern, Gulfstream Aerospace-Hired to pull blueprints of previous part designs for engineers but expanded

scope of responsibilities through initiative to learn computer -aided design.

Researched & successfully proposed a new material & design for a hydraulic hose clamp.

MA Leadership & Organizational Development, Saint Louis University, 2013

MDIV, Covenant Theological Seminary, 2006

BA Physics & Religious Studies, Georgia Southern University, 1997

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