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Customer Service Administrative Assistant

Location:
San Diego, CA
Posted:
March 04, 2014

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Resume:

Dakota Rattley

*** **** ***

San Diego, CA *****

520-***-****

**********@****.***

OBJECTIVE: Equipped Professional with experience in performing a variety

of administrative & staff support duties for a specified department, which

require a range of knowledge & skills of organizational procedures &

policies. Willing to work in a dynamic, challenging & growth oriented

company that allows me to utilize my knowledge & experience to contribute

to the development & advancement of the organization.

WORK EXPERIENCE:

Job Title Auditor/Document Controller (2013)

Employer, Officeteam, Tucson, AZ

V Managed, scanned, tracked, stored & organized company documents,

ensuring accuracy, quality & integrity

V Worked directly with Quality & Compliance Director to ensure new

policies & procedures are adhered to by auditors

V Supervised 2 employees to ensure document quality & accuracy

V Archived inactive records in accordance with the records retention

schedule

V Assisted with file migrations & tracking logs

Job Title Administrative Assistant (2011-2012)

Employer, Microbusiness Advancement Center & AZSBDC, Tucson AZ

V Answered, concluded & assisted all calls to appropriate office

V Established dependability & accuracy associated with the position

V Picked up & delivered incoming & outgoing mail, distributing to

appropriate offices

V Scheduled meetings & appointments

V Processed all incoming monies

V Assisted in the planning & coordinating of business planning

graduations, community events sponsored by the agency, open houses &

all other events held by the agency.

V Data entry for both SBDC & the WBC programs, responsible for

collecting demographical information of clients, assessments, surveys,

& evaluations of services received

V Upheld superior customer service with clients of the agency & all

associated

Job Title Administrative Assistant (2007-2009)

Employer, Mastech Holdings Enterprise Inc., Atlanta, GA

V Maintained customer confidence & protected operations keeping

information confidential

V Assisted in promotional outreach boosting company sales

V Conserved executive's time by reading, researching, drafting letters

& documents

V Maintained executive's appointment schedule by planning & scheduling

meetings, conferences, teleconferences, & travel

V Prepared reports by collecting & analyzing information; secured

information by completing data base backup

Job Title Office Assistant (2006-2007)

Employer, Annapolis Energy LLC., Annapolis, MD

V Attended phone calls, concluded the nature of calls & assisted callers to

the proper department.

V Established dependability, flexibility & accuracy associated with the

position

V Picked up & delivered all incoming and outgoing mails, answered email,

fax inquiries

V Scheduled all conference meetings & appointments

V Maintained, updated files, databases, records & other documents

V Data entry for all client files, updated all records into database

Job Title Office Assistant/Receptionist (2005-2006)

Employer, City Built LLC., Annapolis, MD

V Maintained, organized supplies inventory by checking stock to determine

inventory level; placed & expedited orders for supplies

V Completed operational requirements by scheduling & assigning

administrative projects; expediting work results

V Attended phones, upholding superior customer service, punctuality &

attendance

V Ensured operation of equipment by completing preventive maintenance

requirements; called for repairs; evaluating new equipment & techniques

Technical Skills:

V Thorough Knowledge in operating systems Apple & Microsoft Office:

Word, Spreadsheet, Excel, PowerPoint

V Familiar with software operating systems Vista, XP, CIC, A/P,

Quickbooks

V Transcription ( 55 wpm)

Education:

V Associate of Arts Degree

Pima College, Arizona

V High School Diploma

Henry Grady High School

Certifications:

V CPR/AED/FIRST AID



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