Customer Service High School
Resume:
Abigail Santa
Hartford, CT 06106
********@*******.***
*******.*****@*****.***
Objective:
To utilized more than 32 years experience in the support of insurance and accounting business
industry.
Skills:
Operating office equipment such as copier, printer, fax, scanner, microfiche, typewriter,
calculator and
phone sytem. Proficiency with basic MS Office (Word, Excel, Outlook), Team Player, Team Work,
Data Entry, Research and Problem Solving, Bookkeeping/Accounting and Underwriting Skills.
Education:
09/1977 - 06/1981 Weaver High School (High School Diploma)
Certifications:
11/1994 Achieving Extraordinary Customer Relations
12/1993 Communicating Quality Customer Service
09/1993 Delivering Quality Service
05/1989 Basic Priniciples of Reinsurance
06/1985 Adult, Child & Infant CPR (Standard First Aid)
Awards:
12/2005 Certificate for Teamplayer in support training new team members
12/2005 Certificate for Teamwork with questions in problem solving and researching
12/1992 Career Awareness
04/1992 Professionalism in the Office
09/1977 - 06/1981 Honor Roll (Weaver High School)
Volunteer Experience:
08/2006 - 05/2008 MC2 n' NETS, Inc. - Various clerical administration duties & fundraising events.
07/2006 - 07/2007 Interval House for Victim Services - Guest speaker for Personal Life Skills to
Families
1999 - 2001 AFCAMP (Africian-Caribbean American Parents of Children with Disabilities) in
Hartford, CT
1993 -1998 East Wintonbury Hills Apts Tenant Assn. in Bloomfiled, CT
1992 -1993 Boys & Girls Club of Hartford, CT (various branch)
1989 -1993 Bowles Park Tenant Assn. in Hartford, CT
Work Experience:
July 1986 - Nov 2012: The Hartford Financial Services
Senior Reinsurance Coordinator/Associate Reinsurance:
- Responsible for coordinating the processing of new and renewal business, endorsements,
cancellation, reinstatement and audits.
- Review, refer or request required document(s) to select, compute and code ceded/assumed
premium reinsurance types.
- Correspond with reinsurers, underwriters, internal & external customer service and accounting
via oral and written communication.
- Working independently, training others and work on special projects upon request.
Nov 1985 - June 1986: Kelly Services (Temp Agency)
Administration Assistance: (Hartford Housing Authority)
- Clerical duties such as answering phones, filing, copying, typing letters and directing tenants
complaints to appropriate department.
Customer Service Package Handler Rep.: (UPS)
- Helping customers with questions on mailing of different type of packages in person. Weighing,
pricing and labeling packages to be mail out.
Data Entry Operator: (SNET)
- Researching phone numbers to street poles for the State of Connecticut and inputting codes to
new telephone system.
June 1982 - April 1983: The Hartford Insurance Group
Cash Application Bookkeeper:
- Maunally process premium cash on keypunch cards.
- Allocate and balance premium cash against accounting reports.
- Handle internal and external customer phone calls.
June 1980 - May 1982: The Hartford Insurance Group
Data Processing Coordinator
- Copying and filing premium notices.
- Mailing of Lock Box premium notices to dead storage.
- Ordering supplies for entire dept.
- Keep track of Premium Logs for dept.
- Pick up and distribute Production Reports.
- Handle Production Reports problems.
- Work on Special Projects when needed.
Accomplishments: I have more than 32 years of experience in Commerical Reinsurance of
Property and Casualty lines. Strong background in clerical, customer service, training
techniques, analytical and problem -solving skills. Good knowledge in written and oral
communication skills in underwrtting.
Contact this candidate