Customer Service Representative
Resume:
ANTHONY CARPENTER**** Kings Realm Avenue
Columbus, Ohio 43232
*********.****@*****.***
CAREER OVERVIEW
Dedicated individual with over 5 years experience maintaining customer satisfaction driven professional willing to learn
and demonstrate personal growth
CORE STRENGTHS
Strong organizational skills Conflict resolution
Creative problem solver Listening skill
Fast learner Energetic work attitude
Multi-line phone usage Ability to prioritize Outstanding critical thinker MS
windows proficient
ACCOMPLISHMENTS
Customer Assistance
•Worked with company systems and diligently completed all assigned tasks, working overtime as needed
Telephone Service
•Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction
Inventory
•Received and sorted new products at the end of every night shift
WORK EXPERIENCE
CALL CENTER REPESENTATIVE-ESCALATIONS
May 2012-July 2012
GARDEN CITY GROUP- Columbus, OH
•Resolved Escalated Calls
•Worked as a Team Member
•Provided Support to inbound callers
CUSTOMER SERVICE REPRESENTATIVE
January 2009-January 2010
SAFELITE AUTO GLASS- Columbus, OH
•Customer Assistant
•Scheduling
•Product Sales
COLLECTIONS AGENT
January 2010-June 2011
IQOR- Columbus, OH
•Collections for National City Bank and Public Storage
•Supervisor assistant
•Company Trainer
HOST
April 2008-August 2008
RUSTY BUCKET- Columbus, OH
•Maintained cleanliness of the restaurant
•Stocked up on low products
•Helped customers with specific needs
EDUCATIONAL BACKGROUND
EASTMOOR ACADEMY
August 2004
Columbus, Ohio
FOCUS ON COLLECTIVE INTEGRITY
August 2005- June 2007
Columbus, Ohio
FOCUS LEARNING ACADEMY
September 2008-February 2008
Columbus, Ohio
COLUMBUS STATE COLLEGE
2008-Present
Business Management
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