ANTHONY CARPENTER**** Kings Realm Avenue

Columbus, Ohio 43232

614-***-****

accyi7@r.postjobfree.com

CAREER OVERVIEW

Dedicated individual with over 5 years experience maintaining customer satisfaction driven professional willing to learn

and demonstrate personal growth

CORE STRENGTHS

Strong organizational skills Conflict resolution

Creative problem solver Listening skill

Fast learner Energetic work attitude

Multi-line phone usage Ability to prioritize Outstanding critical thinker MS

windows proficient

ACCOMPLISHMENTS

Customer Assistance

•Worked with company systems and diligently completed all assigned tasks, working overtime as needed

Telephone Service

•Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction

Inventory

•Received and sorted new products at the end of every night shift

WORK EXPERIENCE

CALL CENTER REPESENTATIVE-ESCALATIONS

May 2012-July 2012

GARDEN CITY GROUP- Columbus, OH

•Resolved Escalated Calls

•Worked as a Team Member

•Provided Support to inbound callers

CUSTOMER SERVICE REPRESENTATIVE

January 2009-January 2010

SAFELITE AUTO GLASS- Columbus, OH

•Customer Assistant

•Scheduling

•Product Sales

COLLECTIONS AGENT

January 2010-June 2011

IQOR- Columbus, OH

•Collections for National City Bank and Public Storage

•Supervisor assistant

•Company Trainer

HOST

April 2008-August 2008

RUSTY BUCKET- Columbus, OH

•Maintained cleanliness of the restaurant

•Stocked up on low products

•Helped customers with specific needs

EDUCATIONAL BACKGROUND

EASTMOOR ACADEMY

August 2004

Columbus, Ohio

FOCUS ON COLLECTIVE INTEGRITY

August 2005- June 2007

Columbus, Ohio

FOCUS LEARNING ACADEMY

September 2008-February 2008

Columbus, Ohio

COLUMBUS STATE COLLEGE

2008-Present

Business Management

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