Customer Service Representative

Jasmine B. Hurtado P.O. Box *****, San Jose, CA **153

408-***-**** Email: *********@*****.***

Objective

To accept a position where I can use my skills and hardworking abilities, to benefit my employer and be of service to others.

Summary of Qualifications

• Advanced Administrative Support, Customer Service and Data Entry

• Customer support in problem resolution and customer relations, people smoother.

• Competitive, motivated self starter, good communication and leadership skills.

• I am organized, neat and a quick learner. I work well independently and with others.

• Resourceful in both English and Spanish (Bilingual)

Skills: Microsoft Office, QuickBooks, SalesForce, AS400, Microsoft Dynamics AXC, MAS 200SQL, Citrixs, and CalWIN

Education: 2012 Present

• Saratoga, CA West Valley College

Major: Insurance Billing Specialist and Medical Administrative Assistant

Anticipation Graduation Date: 06/2014

GPA: 3.0

Core Classes: MEDISOFT, eClinicalWorks (EMR), Medicare, Medicaid, ICD 9 CM and CPT Codes

CPR certified adult, child, and infant with AED

Professional Experience

YesVideo, Inc., Santa Clara, CA Resolution Specialist/Order Entry Clerk 2011 2013

• Account representative for mix lost cases analyzed each individual complaint to determine root cause and recommended corrective action.

• Request refunds and credits for all orders with any discrepancies

• Demonstrated professional customer service support to the call center intake escalated calls and infuse the problem

• Responsible for all archive requests, redo orders, fix and correct any orders which have been processed with any default or errors

• Expediting, QA and shipping escalated orders and special handling orders; create UPS labels for shipping and traced orders

• Handled companywide order processing consumer orders and prepared them for production directed, to correct department

• Weekly follow up calls made to customers and stores pertaining to their cases or lost orders

• Assist with training new employees in all aspects of the consumer order entry and call center

Choices For Children, San Jose, CA Office Assistant/Provider Specialist Support 2004 2010

• Administrative support to subsidy staff 50+employee’s for nonprofit organization which provides subsidized child care

• Provided a positive and productive relationship with the public and clients to better help with the necessary resource to best suit their needs

• Front and back office operations; Answer phones, screen calls, direct calls to the correct personal, take messages and assistance when

needed with Spanish speakers. Assist with filling out forms and scheduling orientations for both client and providers

• Managed the eligibility waiting list for subsidized child care screen all calls and refer them to correct personal or agency

• Ongoing clerical projects including but not limited to filing, copying, data entry, inventory, purchasing and stocking facility with forms,

supplies, and postage machine (reload)

• Processing and assemble of The Policy & Procedure Handbook, New Provider and Family Enrollment

• Handle confidential material, developed and maintain effective and efficient filling system for all of client and provider files

• Daily deposits, input payments to clients accounts, send out monthly statements and termination notifications for nonpayment compliance

• Document distribution, mail sorting, postage machine, and all machinery repair

• Courier delivery; timecards to corporate office and pick up payroll bi weekly

Western Exterminators, San Jose, CA Customer Service Representative/Termite Specialist 2002 2004

• Intake all incoming calls in a professional and timely matter making sure calls are not in queue for a period of 2 minutes

• Follow company sales script, policies and provide service details; regarding both pest and termite services

• Prepared all termite reports for approval

• Contacting realtors if necessary with additional information and finding on inspections including preparing all documents needed for

fumigation making contact with customer and following procedures

• Dispatch field technicians and inspectors when necessary assist with mapping location of services

• Provide quotes for pest control one time services, monthly and yearly contracts

• Schedule service appointments for pest and termite services

AppleOne Employment Agency, San Jose, CA 2001 2002

Customer Service Representative, File Clerk and Receptionist

Assigned to companies such as Lexus of Steven Creek, Silicon Valley Radiology and Western Exterminators (hired direct)

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