Customer Service Administrative Assistant

DIANE TIECH

** ******* **., **** ********, CT ***18

860-***-**** *******@***.***

Summary of Qualifications:

Enthusiastic, fair minded team player with 20 years in the banking industry

as well as 11 years of self-employment in a start-up business. Superior

customer service over the years in the corporate and retail environment.

Flexible and comfortable with multi-tasking.

Skills

. Organized

. Professional phone etiquette

. Excellent communication skills

. Strongly customer service oriented

. Accurate and detailed

. Filing and data archiving

. Experience in coordinating projects

. Word, Excel

Professional Experience:

Nook & Cranny Residential & Commercial Cleaning Service, East Hartford, CT

May 2003 - Present

Owner/Operator

. Create marketing plan for start-up service

. Follow leads, quote pricing, create customer servicing plan

. Provide dependable, high quality service and confidentiality

. Create positive, trusting relationship with client

. Scheduling and billing

. Maintain bookkeeping for all business income and expenses

Bed Bath & Beyond, Wethersfield, CT October 2011 -

May 2012 and October 2010 - June 2011

Sales Associate -

Seasonal

. Provide superior customer service in large sundries and cosmetics

department

. Keep shelves adequately stocked

. Removal of soon to expire items

. Provided high degree of knowledge and accuracy as cashier

. Provided store maintenance as required

InsurBanc, Farmington, CT

January 2000 - May 2003

Executive Assistant

. Sought out and contacted vendors for new bank

. Maintained executives calendar

. Planned and scheduled meetings, teleconferences and travel

. Set up and maintained executive and HR files with highest degree of

confidentiality

. Promptly answered and redirected calls

. Managed office supplies, vendors, organization and upkeep

. Directed guests and routed deliveries and courier services

. Greeted numerous visitors, including VIP's, vendors and interview

candidates

. Organized all new hire, security and temporary paperwork

. Coordinated board and committee meetings, including schedules,

information preparation and distribution

DIANE TIECH, Page 2

Advest Bank and Trust, Hartford, CT

March 1993 - December 2000

Trust Administrative Assistant

. Operations Balancing

. Administrative support to department manager

. Maintained loan servicing files

. Set up mortgage escrow information

. Set up and maintained new Trust files

. Provided distributions according to Trust documents

. Provided highest degree of service to trust clients

Education

Central High School - Phoenix, AZ

High School Diploma

Contact this candidate