Customer Service Sales

Amber Thomas

Customer Care Representative - Xerox

Houston, TX

***************@*****.*** - 832-***-****

WORK EXPERIENCE

Customer Care Representative

Xerox - Houston, TX - August 2013 to Present

Provided each customer with exceptional quick and friendly customer service

Developed and maintained positive relations with customers and employees

Respond promptly to customer inquiries and request

Helped meet and exceed sales and profit by providing excellent customer service

Demonstrated exceptional communication skills with customers over the phone

Helped in the training of new employees, demonstrating good company morals and great customer service

for development of company expectations

Helped meet monthly and quarterly sales goals set by the company

Sales Associate

Victoria's Secret - Houston, TX - March 2013 to July 2013

Provided excellent customer service

Demonstrated exceptional communication skills with customers

Met Monthly goals set by the store

Responded promptly to customers questions and request

Assisted in meeting sales goals within the store District

Supported multiply managers with daily request within a fast-paced environment

Sales Associate / Cashier

Macys - The Woodlands, TX - September 2011 to January 2012

Helped meet and exceed sales and profit by providing excellent customer service

Respond promptly to customer inquiries and request

Helped meet monthly and quarterly sales goals set by the store

Assisted in creating strategies to maximize sales within the stores District

Set up new customer accounts

EDUCATION

Associates of Education

Lone Star College - Houston, TX

December 2010 to Present

ADDITIONAL INFORMATION

QUALIFICATIONS

Strong Written and Verbal Communications Skills, Problem Solving Skills, Detail Oriented

Proficient in PowerPoint, Word

Ability to Multitask and Prioritize

Ability to Make Quick Decisions and Be Assertive

Ability to work independently under general supervision and ability to work with multiple cultures and various

levels of management

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