Customer Service Administrative Assistant

Phyllis Talton

510-***-****

******@*****.***

Objective:

To secure a Customer Service, Administrative, Accounting Position within a progressive company

Skills:

Coag Clinic, Shoretel, Soft Aid, Sage Business Vision, Info Trac, Oracle, OTM, MAS 90, Great Plains, Operations

Management Database, Legacy, Terrasact, Coyote RUMBA AS400, Word, Excel, Outlook

Employment History: Alere Home Monitoring-2010-2013 Customer Service Representative

Inbound Calls, Outbound calling, data entry, Collects/receives INR results from patient. Enters INR results into

appropriate collection application. Contacts patient or physician for INR results that fall in out of range or critical

values, Monitors and assists in patient testing compliance using appropriate application, reminder phone calls,

documenting interactions and results and producing follow-up letters. Processes patient requested orders for testing

supplies. Processes intro faxes for all new patients with initial training results. Follows all regulatory policies,

procedures, privacy, and security standards in accordance with government agencies including all HIPAA

requirements.

Office Team, 2009-2010 Castle Metals – Logistics- Dispatcher

Knowledge of preparing shipping documents and coordinate out-bound shipments, Enters / creates data into the OTM

system,Aids in facilitating and generating tickets to the Help Desk, Inventories and tracks label stock for warehouse

Aids in the deployment and movement of material throughout the facility, Schedules with express carriers, freight

liners, container companies.

Tyco-Simplex Grinnell – 2004-2007 Dispatcher- Account Receivable Collection Specialist

Monitor Aged AR of 60-day accounts, Research billing related issues, Collection on past due invoices, reviewing,

interpreting, reconciling, and following up on Customer, Portfolio aging, follow up and follow through to resolution,

Handling daily call volume, call notes, Collection efforts, Follow up, Customer account maintenance, reconciliation

and negotiations, Maintained and Updated Accounts Generate Invoices General office duties, Credit evaluation of

new and existing customers Reception Relief, Outbound calling Prioritize workflow for maximum efficiency, Internal

and External customer service Dispatch Technicians, Suppression-A&D, Data Entry of Field Service Reports, Work

cohesively in a team environment

Crane Pro Services – 2003-2004 Administrative Assistant- Receptionist

Accounts Payable-Receivable, Billing, Posting, Purchase Orders, Invoicing, Check in Invoices, Identification of

billing dates, Manual billing entry, Expense reports, Order office supplies, Process mail, UPS, FedEx, General office

duties, Receptionist, Generate main man books for customers, Certificate of Insurance

Mancini’s Sleepworld – 2003-2003 Dispatcher

Dispatch drivers and schedule deliveries for a major mattress company, Documented orders, Night Cash Drop

Panasonic Copier Document Systems – 1999-2002 Lead Dispatcher-Telemarketer-

Receive and prioritize all incoming calls, Route Technicians, Maintained files, Document work orders in OMD

Software Assist all Departments, Receive and prioritize calls, Maintain Log of all radio transmissions as to time,

duration, and message, Cold Calling Business to Business, 200-300 Calls- Set Appointments

Education:

Abraham Lincoln High School, San Francisco, Ca

City College of San Francisco

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