Manager Sales
Resume:
Joe Saliby
********@*****.***
http://www.linkedin.com/in/joesaliby
https://www.facebook.com/josaliby
Operations Manager
Outstanding operational leader with top results in financial, operating and
other key performance indicators. Expertise in building leaders, who
demonstrate operational excellence. Strong analytical, organizational,
training and coaching skills.
. Significantly improved key metrics (unit cost, productivity,
quality, sales, profitability, client satisfaction, etc.).
. Achieved sustainable high results by building team
leadership and process management competency.
. Received multiple awards of facility/location, region, team
and personal performance.
Professional Experience & Results
Blockbuster By-Mail 2006 - Present
Distribution Center Manager, Blockbuster By-Mail, Chicago, IL, 2010 - 2014
. Reduced customer complaints by .39%, beating national target by
.60%.
. Beat Quarterly Cost per Unit measures by 25% (.164 with target
of .218) by building a team that exceeds customer and company
expectations.
. Created Lean Methods and Best Practices which were recognized
and implemented into SOP for all company facilities.
Asst. Distribution Center Manager, Blockbuster By-Mail, SLC, UT, 2006 -
2010
Attained the highest ranking for new facility. Managed receiving, picking,
packing, shipping and inventory management. Hired, trained, coached and
managed individual and team performance. Ensured safety, quality, and
timeliness goals were met. Executed Lean and Six Sigma strategies.
. Attained and sustained unit cost 20% lower than goal.
. Increased productivity 35% annually for 3 years through
effective training and coaching.
. Zero Turnover two years in a row.
Pizza Hut 1995 - 2006
Area Manager, Pizza Hut, Burbank, CA, 2005 - 2006
Achieved excellence in daily operations of eight stores by creating
effective business plans. Drove continuous improvement in all locations.
Built top teams by properly executing the bench planning process and
recognition of great performers.
. Increased same store sales 5.2% year over year within area;
highest in region.
. Increased staffing levels to 100% from 62%.
. Hired, trained and mentored 3 store managers.
Operations Specialist, Pizza Hut, Los Angeles, CA, 2003 - 2005
Significantly improved region operational execution. Led 225 operator-
and restaurant-level teams to maximize results. Facilitated and presented
during region rollouts of new products and initiatives. Led special
projects (operational and food safety inspections, leadership reviews and
facility conversions). Trained and mentored new Operation Specialists.
. Increased customer satisfaction 3% annually by implementing
recommendations from restaurant surveys.
. Rated "Outstanding" (6 or 7 out of 7) by 98% of region
managers, direct reports, and peers (360 degree survey).
. Achieved superior performance ratings each year.
Restaurant & Training Manager, Pizza Hut, Salt Lake City, UT, 1995 - 2003
Achieved top stores rating. Hired, coached, trained and mentored 30
associates. Effectivelly managed profit margins by focusing on labor
costs, cash security and inventory management. Trained and mentored new
management trainees.
. Awarded region "Manager of the Year" three years in a row
for best overall results on key performance indicators.
. Successfully improved operations results to "excellent" from
"poor" in four locations.
. Achieved 115% of profit plan annually by driving team
accountability for financial results.
Education
Western Governors University, Salt Lake City, UT, 2011 - Present
Bachelor of Science, Business Management, estimated completion December
2014.
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