Manager Customer Service
Resume:
Letitia (Tish) R. Buroker
Riverton, Utah 84065
**** - *******: Member of the Board of Directors for the Utah Food and
Care Coilition.
Hospice volunteer for Harmony Home Health.
2011 -2013: General Manager for PAML. Responsible for stabilizing and
growing outreach laboratory services for the Centura Hospital
System. Liaison between PAML, Centura, Pathology groups, ten hospital
labs and local operations.
2009 - 2010: Vice President of Operations for LabCorp. Responsible for
operations of large clinical laboratories in Phoenix, Kansas City,
Denver, Salt Lake City and Reno with daily volumes of 18,000
accessions per day totaling a million dollars per day.
2007 - 2009: Vice President,LabCorp: Responsible for overall operations
in Denver
and Salt Lake City. Worked with local employees in Denver to improve
quality and the local opinion and attitude of health care community.
Accessions grew from 6500 - to 9,000 per day in this period of time.
Also oversaw management of small stat laboratories in Casper, Wyoming,
Helena Montana, Pocatello, Idaho, Rapid City, South Dakota and St.
George, Utah.
1997 - 2007: General Manager and Associate Vice President for LabCorp:
Responsible
for overall operations in Salt Lake City, Utah. Laboratory grew from
1700 accessions to 4,000 in that period of time. Revenue grew from
less than 1 million to 3 million. Maintained an EBITDA between 55 -
60% from 2003 - 2007. Assisted with renewal of managed care contracts.
1993 - 1997: Support Service Manager: for Allied Clinical Laboratories and
National
Health Laboratories in Salt Lake City, Utah. Responsible for
phlebotomy, customer service, distribution and long-term care
programs.
1985 - 1992: Nurse Manager for Charter Summit Psychiatric Hospital.
Board Member of the Rocky Mtn. Infection Control Association.
1981 - 1985: Head Nurse for the American Red Cross: Managed blood
collection drives with 50 - 1500 donors.
1978 - 1980: Office RN for Dr. Scott Wallace, Provo, Utah.
1977 - 1988: Pediatric RN for American Fork Hospital.
1977: BS, RN Degree from BYU.
REFERENCES:
Al Troub, former Senior Vice President for LabCorp. Reported directly to
Mr. Troub for 10 years. Phone: 619-***-****.
Deborah Shafer: Operations Manager for PAML.
Contact this candidate