Customer Service Sales

***** ****** **** **., ******, UT

84020801-***-****(*************@*****.***

Rick C. Petersen

Objective

Accomplished customer service specialist/sales representative seeking

to leverage and broaden my extensive background in customer service,

inside sales, consultative sales, personnel management, and employee

relations. Extremely motivated and eager to contribute.

Professional Profile

Excellent reputation with coworkers and customers, positive attitude,

excellent interpersonal skills, teamwork skills, ability to gain

confidence of others, and communication skills,

Sales skills, closing skills, prospecting skills, negotiation, and

motivation for sales.

Determined, cooperative, flexible, productive, energetic, approachable,

courteous, intuitive, articulate, open-minded, and responsible.

Professional demeanor, self-motivated, dependable, trustworthy, and

recognized for ability to perform well under pressure. Understand

business management and operating concepts.

Strong work ethic, product knowledge, resourceful with ability to work

in a challenging environment and flexibility to work with multiple

priorities.

Time management skills, ability to prioritize and efficiently organize

time; self-starter, punctual, and insightful.

Excellent written, verbal and presentation skills, with the ability to

learn quickly and gain an in-depth knowledge of product and service

information including any technical aspects.

Computer literate, proficient in Outlook, Word, Excel, PowerPoint,

Internet, Acrobat Reader, Adobe Illustrator, and Lotus Notes. Can

efficiently type 70 WPM.

Accountable for my actions, knowledge, attitude and applications in a

highly competitive service and market place.

Areas of Expertise

Team Building

Relationship Building

Client Dispute Resolution

Customer Service and Satisfaction

Negotiating Skills

MS Office

Creation of Templates and Procedures

General Management

Salesforce

Professional Experience

Simco Electronics December 2008 - February 2014 Draper, UT

Head CSR/Buyer

Supervised/managed all customer accounts, ordered parts, and processed

equipment (incoming and outgoing) needing calibration, parts and

repairs.

Delegated work load appropriately as well as supervised other CSR's in

the department.

Handled complex organizing, scheduling, and coordinating; researched,

compiled, exchanged and analyzed information. Verified PO's and

thoroughly entered into internal database.

Interacted with customers daily to ensure all questions and concerns on

accounts were completed and satisfied in an orderly and professional

manner.

Processed all incoming freight and ensured all pending equipment was

repaired timely and appropriately. Responsible for updating numerous

reports daily.

Coordinated and directed all outside and field services and scheduling.

Oversaw and tracked customer's equipment.

eBay March 2006 - December 2008 Draper, UT

Account specialist

Satisfied/assisted with requests, concerns, and questions on customer's

accounts.

Answered questions and/or directed customers to appropriate department

to resolve the conflict.

Assisted/directed customers through website to address concerns.

Account Management and creation of new accounts.

Required immense amount of knowledge/training of eBay's business

operations and website.

Performed Quality Control and order verification.

Reviewed accounts and imported orders into accounts.

Coordinated and organized appointments and meetings.

Established new contracts and created new accounts.

Multi tasked to address concerns by talking on the phone while

simultaneously communicating via Instant Messaging.

Harrington & Company

July, 2000 - March 2006

Salt Lake City, UT

Inside Sales

Provided exemplary customer service/relationship management and

consultative selling.

Accomplished targeted performance objectives on a consistent basis.

Managed and oversaw customer accounts.

Created/completed all new orders for current and new customers.

Obtained new customers through cold calling and leads.

Addressed and satisfied all customer questions/concerns with a workable

and sufficient solution.

Sage Builders

June, 1999 - July 2000

Herriman, UT

Assistant Superintendent

Maintained construction schedule, identified and solved problems.

Completed daily punch list.

Cleaned and removed debris from the work sites of garages and houses.

Removed foundation ties, and a variety of other duties as delegated by

the Superintendent.

Maintained an organized job site, including the construction office.

Desert Point June, 1997 - June 1999 Herriman, UT

Assistant Superintendent

Achieved/completed project on schedule, within budget, with quality

workmanship that conformed to original plans and specifications.

Assisted in coordination of all construction activities.

Maintained positive relationships with customers, contractors,

suppliers and other employees.

Coordinated and completed final punch list.

Promoted job site safety and encouraged safe work practices.

Assisted to ensure all company employees and contractors were adhering

to the company safety policy.

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