Customer Service Quality Control
Resume:
Tina Hale
Apt ****
Houston, TX. 77058
***************@*****.***
Skills:
Twenty Four years of experience in all phases of office protocol including:
Organizational skills Physician ChartMaxx Training
Patient service relations Physician investigations
Chart analysis Scanning records and indexing by number
or patient name.
Claims processing
Statistical data
Equipment: Highly motivated, self starting individual who takes initiative with excellent adaptability with all
equipment.
> Dell PC > Microfiche
> Fax Machines > Switchboard
> Copiers > Scanners
Education:
1983 Marion County High School Jasper, TN.
1999 ChartMaxx Training Classes Chattanooga, TN.
2007 Construction Site Safety Technician NCCER) Baton Rouge, LA.
Experience:
Jan. 2013 Jan. 2014 Memorial Hospital / Conifer/Tenet Healthcare Solution
Chattanooga, TN.
Senior Data Analyst:
Thorough knowledge of Document requirements for patient records.
solid production rate per day maximum . Assisted Physicians with ChartMaxx
with completion of their medical records. Release Of Patient Information in
compliance with HIPPA laws.
Aug 2007 – Dec. 2012 Memorial Hospital Chattanooga, TN. And Baton Rouge, LA.
Data Entry Operator: HIS Specialist IV:
Thorough knowledge of Document requirements for patient records. Solid
production rate per day minimum: PRN by Internet. Trained physicians on the
ChartMaxx system. Sent letters of notifications of overdue completion of their
Medical records to Meet JHCO and Hospital requirements.
Feb 2007 Oct 2007 Shaw Group Baton Rouge, LA
Quality Control:
Stock and issue different size bolts and gaskets for construction sites.
Filling requisitions from different job sites. Veri1ring items requested by foremen
and/or expeditors against the Isometric book by construction area matching
the building material from the site to what is requested.
Tina Hale Resume
Page 1of 2
Inventory: Inventory at shifts end items in stock. Items are written up on a control
form and turned in for reorder. Organize shelving of inventory items. Document by
date, requisition number, and items distributed in the Isometric book.
1999 2007 Memorial Hospital Chattanooga, TN
Data Entry Operator: HIS Specialist IV Thorough knowledge of document
requirements for patient records. Solid production rate per day minimum: inpatient 70; outpatient 300; same day
surgery 200.
Training: Train and assist physicians on electronic system and answer questions regarding data system.
Assist physicians completing assigned deficiencies in the ChartMaxx System. Assist physician office staff
to ensure the appropriate documents are received to complete any deficiencies.
Customer Service: Responsible for outpatient daily analysis records which includes SDC, DMU, GI,
referred recurring, coronary, and inpatient records. Review charts for quality review and look up Diagnosis
Related Groups.
Statistics Coordinator: Compile physician related statistics (weekly and bi weekly) for Joint
Commission on Accreditation requirements as outlined in the By Laws, Rules & Regulations of the medical
staff for Memorial Healthcare System.
Assist in suspension process of physicians. Summarize and compile data monthly for the Electronic
Medical Record Committee on inpatients and outpatients. Data presented quarterly by the Director of
Health Information Services.
1997 1999 Med Cor Memorial Hospital Chattanooga, TN
Customer Service: Worked the front desk and answered incoming calls. Pulled
active and inactive medical records for hospital floors. Processed requested information: Faxed forms,
microfilmed, analysis, SDC, outpatient, emergency, referred, manually, and computerized.
Training: Assist physicians in learning ChartMaxx.
Quality Control: Review data on medical records to make sure forms correctly named.
Mall Room: Mail all dictation to the appropriate physician.
1990 1996 Joseph W. Johnson Chattanooga, TN
Mental Health Center
Quality Control: Quantitatively Review Analyst I Process quantitatively review outpatient medical
records and regulatory agency requirements and chart analysis.
Process incoming and outgoing requests for medical records, admissions, and terminations. Maintain
manual tickler file system, file and retrieve medical records upon request.
Training: In service training of new office personnel. Develop systems and procedures for departments.
Customer Service: Maintain and report billable services and answer the telephone and dispatch to the
correct departments.
References: Upon request. Tina Hale Resume
Page 2 of 2
Contact this candidate