Customer Service High School
Resume:
Montserrat Nieto
Laredo, TX ***43
Cell 956-***-****
*********@*******.***
Professional Experience
ICN Construction
Secretary
February 2013 - Present
My duties as a secretary is to answer the phones, make appointment for my boss, bill, take care
of the POs, respond the emails, give work orders to the sub-contractors, and pick up checks. As a
secretary I also need to make proposals to companies, and give them a breakdown of every cost.
Traffic Shoe Store
Management / 3rd Key
July 2012 – January 2013
My duty as a 3rd key is to open or close the store. When I open the store in the mornings I have to
turn off the alarm, open the register and count it, clean all the glass shelves, make sure all the
shoes are placed correctly, and check all the emails. When I close the store I have to count all the
money, send all the projections, make sure everyone cleaned and did their job, and put the alarm.
Other duties include sending weekly sales projections, sending weekly shoe counts, and sending
a PowerPoint of our displays.
Sears
Cashier
January 2012 - July 2012
My duties as a cashier were to greet and charge the costumer. I had to make sure that all the
items were scanned and there was no ink tags left on any item. Another duty required as a cashier
was to nicely ask people for their emails and convince them to apply for the Sears Credit Card.
Convergys
Sales Associate Representative
August 2011 – January 2012
My duties as a customer service representative were to answer the phone and greet the
costumer. After nicely greeting the costumer I would verify that they had given me the correct
information and it was their account I was going to work with. I would check their cable connection
and check what their problem was. I would send them signals and restart their DTA boxes.
Another duty was to take their payments and check their balances.
Lin's Buffet
Cashier
April 2008 – May 2001
My duties as a cashier were greeting customers, keeping a clean area, and charge. I also
balanced daily cash registers; conducted monthly staff meetings, and ensure employees complied
with company’s policies.
Other responsibilities were completing incident reports, dealing with customer complaints, and
employee disciplinary reports.
Education
Laredo Community College
United High School
2008-2012
High School Diploma
Additional Skills, Achievements & Interests
• Peachtree
• Microsoft office
• Power point
• Excel
• Publisher
• QuickBooks
• Typing (35 wpm)
• Telephone skills
• Excellent customer service
• Fast Leaner
• Filling
• Data Entry
• Dependable
• Excellent leadership
• Good employee relationship
• Punctual
Extracurricular Activities
• National Honor Society
• Art Club
Community Service
• Health science and Tech (Rotations)
• Library Hours
• Helping teachers
Other Qualities
I consider myself to be very dedicated when it comes to my job, I do my best to complete my
duties and do the best that I can.
Personal References
Velma Nieto
Laredo Medical Center Coordinator
7210 Mcpherson
Laredo, Texas 78043
Klarisa Mendoza
Laredo Laser & Surgery
5313 Mcpherson Rd
Laredo, TX 78041
Benjamin Mendoza Jr.
U.S. District Court- Laredo Division
1300 Victoria, Ste.1131
Laredo, TX 78040
Graciela Wise
Expeditors
8510 NE Bob Bullock Loop
Laredo, TX 78045
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