Customer Service Manager

AMANDA MCISAAC

EMAIL: ***************@*****.***

TEL: 416-***-****

OBJECTIVE:

To obtain a full time position in the customer service industry, to better

enhance my knowledge of customer service and relations.

PROFILE

. Excellent interpersonal skills

. Motivated and organized team player with a positive attitude

. Quick learner and adaptable to high pressure and changing environment

. Good analytical and problem solving skills

. Resourceful with the desire to prompt change

. Working knowledge of Microsoft Office

. Able to provide top quality service by actively listening and

communicating

. Ability to handle difficult situations in a tactful way

. Assist with customer inquiries and concerns

WORK HISTORY

McDonald's Sherway Gardens. OCT 2011- JUN 2011

. Assistant Manager

. Daily crew and managers scheduling.

. Martin Brower, weekly inventory ordering

. Monthly safety checklist.

. Food safety/ Sanitation

. Cleanliness of restaurant and staff.

. Daily email, customer complaints and surveys.

. BSM( basic shift management course graduated with 94% Deans list

British Cuisine Fish And Chips AUG 2010- MAR 2011

. Cashier/ print daily reports

. Cook, dishwasher and prep products.

. Customer service.

Sheffield and sons tobacconist MAY 2008- JAN 2014

. Cashier/ organized and display products.

. Process daily and monthly reports.

. Customer service and product ordering.

Mr Submarine (multiple locations) Mississauga On JULY 1997- MAY 2008

. Manager

. Prepared weekly schedules, trained new staff members.

. Weekly product ordering.

. Received Daily delivery and distribute produce.

. Managed daily, weekly and monthly reports.

. Cashier/Customer service rep.

EDUCATION

. 2000- Graduated from West Credit Secondary School

. Leadership programs, Chef Training and baking programs.

REFERENCES UPON REQUEST

Contact this candidate