Customer Service, Administrative Assistant
Resume:
Profile
Administrative Specialist with experience in financial services and real
estate industries. Broad skill set includes customer service, problem
solving and organizational abilities. Proficiency in MS Office suite
including Access, Word, Excel and Outlook. Licensed Notary Public.
Experience
JPMORGAN CHASE & CO. - Houston, TX
Documentation Analyst Auto Custom Finance 2013 - 2013
o Interface with automobile dealerships to verify accuracy of loan
documents.
o Identify contract packages irregularities, utilize available resources
for resolution and prepare packages for return to dealer for
corrections.
o Provide application entry and processing support for instant credit
applications, conducting 100% quality audits on contracts booked the
prior day.
o Balance contracts to database reports, ensuring all systems have been
updated.
o Communicate relevant issues to Underwriter, verify contracts meet
federal regulations.
Administrative Specialist Homeownership Center
2009 - 2013
o Provide excellent customer service to loans in reference to payment
history, escrow analysis, insurance coverage and property taxes.
o Assist customer assistance specialists with Lender Live uploads,
updating and documenting MSP (Mortgage Servicing Package) and DWS
(Default Workflow System).
o Maintain Share Point calendar and schedule appointments.
o Conduct inbound and outbound phone inquiries.
o Receive and review supporting documents from homeowners requesting
modifications.
o Coordinate meeting and events for Homeownership Center.
o Provide administrative support to office management and attend all
training required.
o Process management and staff expense reports.
o Make outbound calls to homeowners to collect missing workout options
documents.
o Comply with customer contact standards including FDCPA (Fair Debt
Collection Practices Act).
o Communicate with homeowners regarding their modification requests and
updates on process.
o Document system with all communication and updates on process.
o Order brokers priced opinions, tax transcripts, credit reports, and
appraisals.
o Provide excellent customer service by communicating with all internal
and external clients.
Bison Building Materials / Seidel / EWP 2002 - 2009
Administrative Assistant, 2007 - 2009
o Supervised four clerical employees and provided training for new
employees.
o Handled day to day operations of office and answered multi-line phone
system.
o Provided customer service and handled all official company
correspondence efficiently.
o Processed accounts payable and receivable and acted as Purchasing and
Receiving Agent.
o Handled all cash sales and was responsible for cash box.
Customer Service and Inside Sales Specialist, 2002 - 2007
o Scheduled daily deliveries and provided quotes for new and current
clientele.
o Managed accounts payable and receivable including heavy data entry.
o Processed and scanned daily invoices into paperless filing system.
o Provided customer service and answered multi-line phone system.
SKILLS
o Expertise in accounts payable and receivable.
o Supervisory skills.
o Exceptional attention to detail.
o Excellent analytical skills, office etiquette and phone manners.
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