Customer Service Manager

Henry U. Perna

*** *** ***** **

Georgetown, Tn *7336

Phone: 864-***-**** Email: ********@*******.***

Production Supervisor

Proven Technical and Management Expertise in a Career Spanning 20+ years

Summary of Qualifications

Technically sophisticated and business savvy management professional with a

pioneering career reflecting strong leadership qualifications coupled with

"hands-on" expertise. Maintain focus on achieving bottom line results

while formulating and implementing lean manufacturing techniques and

business solutions to meet a diversity of needs. Excellent record of

delivering simultaneous, critical projects on time and under budget using

team based management style and excellent interpersonal/communication

skills.

OPERATIONS SUPERVISOR, Wrigley Manufacturing Company, Chattanooga, Tn 2010-

present

Manufacturer of Life Saver Gummies, Life Saver Mints and Altoids

. Responsible for 25 associates to ensure achievements of goals in

regards to Safety, Quality, Cost and Customer Service

. The selection, placement, management, development, counseling and

disciplining of team members in adherence to projects, plans and

schedules.

. Assign work and monitor for compliance to applicable policies, codes

and accepted both GMP practices and Wrigley/Mars standards

. Develop of talent and multi skilled workforce

. Work with engineering in the implementation of engineering changes

throughout the different processes in the soft candy department

. Meet KPI indicators through monitoring performance and planned

improvements

. Provide assistance and direction to analysis production issues and

propose possible countermeasures to help resolve

. To assist instilling a continuous improvement environment and Lean

techniques

. Perform annual performance reviews and create plans to reach goals

. Work with the maintenance team to eliminate any production problem due

to equipment malfunctions

. Develop and motivate positive employee relations and team building

skills in the department

. Adhere to ISO regulations

PRODUCTION SUPERVISOR, Nutra Mfg., Greenville, SC

Manufacturer Of vitamins and various supplements

. Confer with previous shift Supervisor regarding machine and operations

status

. Reviewed product, code, lot numbers of products produced as per

production schedule

. Checked/corrected all production paperwork is completed, signed and

dated where applicable

. Verified stickers and tags are completed as required: QC release

stickers, weight verifications stickers, and gelatin curing times are

accurate using the AS400 computer system

. Overseen that the weighing/blending schedule is being followed and

that changes are properly documented and communicated to the

necessary personnel

. Confer with Department Manager, Coordinator and Priority List

regarding schedule for production

. Ensure that code and lot numbers correspond to the product being

produced

. Coordinate and lead Lean processes

. Coach, mentor and cross train all team members

. Ensure that all safety rules and regulations are being followed in all

areas of department

. To instill the development of the production team while maintaining

quality and efficiencies

. Ensure that all Standard Operating Procedures are being followed

. Monitor employee attendance and maintain accurate attendance records.

. Monitor production machines, operators and documentation to insure

quality products are being manufactured according with Good Hygiene

Practices (G-90) and Good Documentation Practices (G-91)

. Perform daily walk around safety audits

. Using the AS400 computer system verifying the raw material amounts are

correct and then are printed that all products were present and ready

for blending

PRODUCTION MANAGER, Fehrer South Carolina LLC, Fountain Inn, SC

World class manufacturer of automotive foam seating systems

. Manage and control manufacturing facility. Handle processed,

procedures, human resources and financial performance while working

with limited administrative support, which requires ability to "wear

different hats." Served as liaison with production and higher

management staff and sales team.

. Managed a capital budget of $ 1million and a operating budget of $

900,000..

. In first year of operation, managed to make profit for the plant using

cost effective techniques, improving efficiencies and decreasing

expenses.

. Defused and resolved conflicts and departmental problems, elevated

morale and kept employee turnover rates low, achieving the best

retention rate in the company.

. Oversaw hiring and firing; developed evaluations and disciplined

staff.

. Championed the Safety Committee, continuous improvement process,

ergonomics and problem solving.

. Responsible for the accuracy of inventory on a monthly basis to assure

that no deficiencies were present.

. Assisted in the construction of a new assembly operation of leather

and vinyl armrests with metal frames for BMW and Mercedes automobiles

beginning in 2006.

. Plant received the Corporate Quality Award two years consecutively in

2004 and 2005. No plant world wide had ever accomplished this task.

. Assisted in establishing fully computerized operations within the

plant and corporate office in Germany

. Assisted in developing ISO/TS 16949 certification in 2002.

PLANT SUPERINTENDANT, Russell Stanley Corp., South Brunswick, NJ,

Blow Mold (Polyethylene) Container Manufacturer

. Location consisted of rotational and 5 blow mold machines, 2 Uniloys,

1 APV, 1 Battenfeld and 1 Sterling running 3 shifts, 24 hours, 5 and 6

days per week with 50 employees.

. Responsible for directing all plant operations including a multi-

million dollar inventory and the purchasing of all equipment, supplies

and raw material.

. Responsible for the scheduling of plant production in relation with

customer demands and available inventories.

. Responsible for the manufacturing of blow molding and metal

fabrication of 55 gallon and 30 gallon with gauges ranging from 18,

20, 22 steel using various forming machines and dyes to form and seal

the head and bottom of drum.

. Scheduled all shipments, expedited customer service needs insuring on

time delivery as well as meeting budget for the Logistics Department.

Recommended improvements, personnel requirements, maintained various

products and cost reports and identify potential areas of cost

reduction.

. Worked closely with plant engineers and maintenance department in the

modification and redesigning of various mechanical operations.

. Involved in the implementation of ISO-9002 and served as Safety

Coordinator responsible for the monthly safety meetings.

PRODUCTION SUPERVISOR, Libbey Owens Ford Glass, Toledo, Ohio

Manufacturer of Automotive Glass

. Overseen the process for the bending, printing, forming and cutting of

automobile windshields for a 3 shift operation in a union environment

. Monitored employee attendance and maintained accurate attendance

records.

. Developed production teams while maintaining quality and efficiencies

. Worked closely with maintenance in the repairing, modification and

redesigning of various mechanical operations in the production area to

optimize efficiency

Education

UNIVERSITY OF DAYTON

DAYTON, OH

Bachelor Degree of Mechanical Engineering Technology

Computer skills are as follows:

. Microsoft Word

. Microsoft Excel

. PowerPoint

. Microsoft Outlook

. AS400

. SAP

. BPCS for inventory

. MPCS for defects in products

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