Customer Service School

Jeffrey S. Hoolsema

***** ****** **. **, *******, MN 55304 Tel: 313-***-**** E: **********@*****.***

Goal

Currently living in Andover, Minnesota, I am seeking meaningful, full time employment in the Twin Cities, Minnesota

metropolitan area.

Education

The University of Michigan – Dearborn

Bachelor of Business Administration: Graduated with High Distinction, December 2005

Majors: Marketing, Management

Study Abroad Experience

University of New South Wales, Winter 2004: Sydney, Australia

Hong Kong Polytechnic University, Winter 2005: Hong Kong

Dean’s List – Honors

University of Michigan – Dearborn: Winter-Fall 2002, Winter-Fall 2003, Fall 2004, Fall 2005

Hong Kong Polytechnic University: Winter 2005

Professional Work History

PowerFuel CNG Systems LLC, a compressed natural gas conversion company of Ford F series pick up trucks.

Fleet operations/Research, 2011 – present.

I travel extensively throughout North America to develop our product, as well as to present our CNG

conversion system at trade shows, to potential customers and suppliers and other collaborators. I maintain

professional contact with multiple stakeholders throughout the industry including engineers, computer

programmers, and fleet managers. I’ve driven 10’s of thousands of miles on compressed natural gas (CNG)

reporting how well the system performs. I am constantly looking for ways to grow the business.

Ozinga Chicago RMC, Inc, a redi mix concrete supplier in Chicago, IL.

Dispatcher, 2006 – 2009.

I consistently maintained high levels of customer service in the face of demanding circumstances. My daily

tasks involved, at times, managing a fleet of more than 100 concrete trucks and drivers. I kept up an extensive

list of spreadsheets to coordinate daily operations. I created the daily schedule for the drivers by implementing

new software company wide. I was involved in the training of new employees and teaching my computer skills

to others in the office.

Other Work Experience

Day Laborer: painting, landscaping, cleaning during year long working holiday in Brisbane, Australia, 2010

Substitute teacher/private tutor: P/E and middle school classrooms at Dearborn Christian School, 2011 12

Home remodel: demolition, cleaning, building, drywall, painting, of house built in 1906 in Detroit, 2012 2013

Facilities tech: painting, construction, building maintenance at Dearborn Christian Fellowship, 2011 present

Volunteer Experience

Basketball coach, referee

Mentor for ‘at risk’ inner city youth: Chicago, IL

Junior High Vacation Bible School teacher; Junior High youth group leader

ESL teacher at Arab American Friendship Center: Dearborn, MI

Professional Qualifications

Certificate IV in Teaching Conversational English (TESOL) 30664 QLD, Intercultural Training Associates,

BRISBANE, Australia 2010.

CDL Class A: Combination Commercial Driver’s License, Trainco Inc.: Truck Driving School, Taylor, MI, 2013.

References furnished upon request

Contact this candidate