Customer Service High School

JAMIE ADDISON

**** ********* ****** ****: 718-***-****

Bronx, New York 10466 Email: **************@*****.***

OBJECTIVE:

To obtain a position with an agency or company that will enhance my skills and offer professional

growth.

SKILLS:

• Excellent communication skill.

• Work well independently or as a team player.

• Detailed-oriented and highly organized.

• Strong customer service skill.

EXPERIENCE:

Safelite Auto Glass – Queens, NY

Certified Repair Specialist and Certified Installation Technician, 08/2012 – 9/2013

• Performed repairs to auto glass through application of Safelite methods.

• Confirmed appointments with customers and drives to customer location in a Safelite vehicle.

• Utilized the proper tools and techniques to ensure efficient, timely, and quality repair service.

• Worked safely and utilizes protective safety equipment at all times.

• Ensured that all standards of operation conform to health and safety regulations and

requirements.

• Maintained accurate and complete work records. Ensures required paperwork is completed.

• Cleaned customer vehicle during wait/idle time during repair process.

• Completed vehicle inspections and report results to insurance companies.

• Maintained an acceptable driving record in accordance with company policy.

Enterprise Rent-A-Car – New York, NY

Service Agent, 07/2012 – 10/2012

• Clean vehicle exterior by hand, brush or by operating washing equipment.

• Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand.

• Vacuum, shampoo, add air freshener and clean vehicle interior.

• Determine need for and add windshield fluid, gas, oil, water and antifreeze.

• Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the

trunk, and outside vehicle.

• May be responsible for maintaining an inventory of cleaning supplies.

Parkchester South Condominium – Bronx, NY

Porter/Groundskeeper, 08/2010 – 11/2011

• Responsible for the interior and exterior cleanliness of two buildings.

• Performed trash removal and operation of trash compactor.

• Waxed and buffed floors, including elevators and cleaned property common areas.

• Cleared snow in the winter and raked leaves in the autumn.

• Maintained proper care of grassy areas.

• Worked on called on inclement weather days and emergency situation.

Justice/Limited Too – Yonkers, NY

Stock Supervisor, 10/2010 – 08/2011

• Maintained stock room with incoming and outgoing merchandises.

• Ensured that window displays and store visuals designs are up to store standards.

• Responsible for stock area by cleaning on a daily basis, taking out trash, and removed boxes.

• Organized advertising displays and arrange merchandise on counters and tables to promote

sales.

• Managed complex service orders, assisted with difficult customers with finding merchandise.

EDUCATION:

High School Equivalency Diploma 1997

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