Customer Service Sales

KareN A. PINTA

*** ******** *****

Lindenhurst, IL 60046

Home: 847-***-**** Cell: 847-***-****

accy8o@r.postjobfree.com

Briggs Healthcare

Waukegan, IL

Sales Analyst 1/2006-

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Briggs Healthcare serves more than 50,000 customers in the senior care,

home care, and acute care in physician and retail markets. These operating

companies produce and distribute more than 10,000 products including:

. Proprietary medical forms and documentation systems

. Durable and disposable medical supplies

. Charting systems and products

. Education and staff training materials

. Professional reference products

RESPONSIBILITIES

Sales Accounts Management:

. Generate customer-specific price lists.

. Oversee customer inventory lists.

. Process Orders.

. Acknowledge and fill product inquiries.

. Resolve discrepancies and complaints.

. Oversee returns.

Corporate Management:

. Create and revise templates.

. Generate and maintain reports on inventory management.

. Use One Sync and JD Edward (Oracle) to maintain data on customers, and

inventory.

. Performed intra-corporate order transfers, synchronization of

databases, and portal management.

. Sales staff support.

1. Samples order request.

2. Sales reports.

3. Customer pricing.

4. Requests for outside sales staff.

Alltel Communications

Chicago, IL

Office Manager/ Specialist II

02/2000 - 04/2005

Alltel Communications provides wireless and wire line telecommunication

services. The company was incorporated in 1995 and is based in Little Rock,

Arkansas.

RESPONSIBILITIES

. Managed compliance issues with Verizon Wireless (cellular service), XO

One.

. Manage Chicago Facility Vendors.

1. Building Landlord.

2. Security systems.

3. Fire suppression.

4. Air conditioning.

5. UPS and other couriers.

. Administrative support for the Chicago staff (45 people).

1. Order of Office supplies.

2. Office Mail.

3. Managed Conference rooms.

4. Administration of Security Badges.

5. Managed invoices totaling more than 60,000,000.

a. marshalling of accounting information

b. distribution among accounts

c. review and preparation for manager approval

360 Communications

Chicago, IL

Executive Assistant to the Vice President of Information Technology

1993-2000

360 Communications provides high-speed Internet solutions to businesses of

all sizes.

RESPONSIBILITIES

. Coordinate and organize Vice President's schedule and projects.

. Serve as liaison between incumbent Vice President and executives

directly reporting to the department head. Ensured timely follow up

and handling of department projects and confidential/proprietary

information, including payroll, disciplinary matters.

. Responsible for prioritizing and juggling multiple tasks on daily

basis.

. Assisted with the coordination of Annual Customer Service Conference.

Centel Cellular /Sprint Cellular

Chicago, IL

IT Department Assistant 1990-

1995

Centel Corporation was an American telecommunications company, with primary

interests in providing basic telephone service, cellular phone service and

cable television service.

RESPONSIBILITIES

. Responsible for general office functions for a staff of 20 to 30

people.

. Answered telephones, directed inquiries, assisted callers.

. Typed correspondence and reports, handled incoming and out-going mail,

overnight deliveries services.

. Scheduled meetings, arranged travel reservations, maintained supplies.

. Prepared invoices for payment and processed requests for payment.

. Clerical support for staff with various projects.

M. Ecker & Co, Chicago, IL

Secretary - Estimating Department

1988-1990

General office duties: proofed customer estimates and answered phones.

Benjamin & Shapiro, Ltd, Chicago, IL

Secretary 1986-1988

Disbursement of settlement monies, keeping dockets, typing motions, orders,

and stipulation. Status was given to clients about their case.

Associates Commercial Corporation, Chicago, IL

Secretary - Business Aircraft Department

1985 - 1986

I typed legal documents, delinquency notices, repossession files, pulled

credit reports.

Croda Inks Corporation, Plant 87, Niles, IL

General Office Associate 1980 -

1985

Answered phones and maintained order desk. Prepared ink batches with batch

numbers. Customer billing. Compute prices of ink per pound, coordinated

incoming and going work. Accounts receivable and accounts payable, Vendor

management. Trained new workers.

EDUCATION

Bachelor of Arts-Business Management; DePaul University, Chicago, IL

05/1999

Equipment Used:

Word, Excel, PowerPoint, Outlook, Microsoft Tools, One Sync, JD Edward

(Oracle)

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