Administrative Assistant Customer Service
Resume:
PAUL PLAIN
Walnut Creek, CA 94596
*********@*****.***
SUMMARY OF QUALIFICATIONS
• Solid computer skills, with the ability to quickly learn new programs, extensive background in procurement issues,
executive admin support, contract language and compliance
• Team player with exceptional work ethic
• Experience in organizing, scheduling, directing, supporting projects and ongoing operations in both office and
recreational environments
• Deadline oriented and capable of working efficiently in high stress environments
• Exceptional telephone demeanor with an excellent sense of humor
CIRCLEPOINT, Oakland, CA May 2012 - June 2013
Office Manager/Executive Assistant to CEO/ Casting Assistant
• Day to day Office Operations, Phones, Reception for Incoming Clients
• Public Relations, Ordering, PC upgrades
• Mailing, A/P, A/R
• Casting Assistant for PSA's and Commercials
• Event Planning, Travel Booking, Day to Day Office Operations, General Reception Duties
• Extensive Contract Proof reading for accuracy and signatures and compliance
• Meeting, Editing and Presentation work
• Projects assisted on contractually including the new Tunnel Bore, the new SF Bridge and meeting set-up and evaluations
for Cal High Speed Rail
PACIFIC GAS AND ELECTRIC, San Francisco, CA April 2010- May 2012
Senior Administrative Assistant (Contractor through Insight Global)
Project Services at 77 Beale
• Providing excellent administrative support for large company wide initiatives and construction projects
• Supporting a team of 20 Executives and Project Managers on a daily basis at PGE Corporate
• Payroll and time entry, phone, reception, mail room, security and internal delivery
• Executive Meeting support with daily meeting agendas, fax and internet
• Copying, Office Support and Superior Proofreading and Legal Compliance Issues /SAP/SRM/GR handling
• Extensive Contract filing /proofreading for time sensitive material and signatures for highly sensitive property and
procurement agreements
• Preparation and evaluation of state wide grid contracts and invoices for database filing
• Processed and developed database per Government Rulings for Boxed Contracts and Land Agreements
• Dealt consistently with deliveries of Invoice, Maps, Charts and Contracts at least 300 per day
• Working extensively with Project Managers to maintain relationships and deadlines for Project Management meetings
CBEM Center for Behavior Education and Management April 2008 - Sept 2009
San Francisco, CA
Senior Administrative Assistant
• Provided excellent Administrative support to the Startup team for a Crisis Management Company that worked with patient
referrals from the Golden Gate Regional Center, when the social worker had reached the point of no return, we stepped
in
• Dealing exclusively with clients and consumers with the Developmentally Disabled Community in both San Francisco and
Marin
• Worked in All Microsoft Office programs (Word, Excel, Publisher, Outlook as well as File Maker Pro
• Provided staff meeting set up support (agendas, audio visual, video recording, room set up)
• Booked Vacation and travel plans for CEO's
• Phones, Database Update, Marketing Support, All General Clerical Office Support
ALEGRIA COMMUNITY LIVING, Oakland, CA
Senior Administrative Assistant -- Human Resources
(Contract Employee through The Job Shop, SF) -- moved into SF with CBEM
• Administrative Support through Non Profit HR process in hiring medical and support for homes for developmentally
disabled
• All Office tasks, filing, phones, copying, Internet research
• Database management of employee filings /Phone work including reference and background checks
• Excellent maintenance of confidential materials/ use of PEACH TREE software
PACIFIC GAS AND ELECTRIC, San Francisco, CA September 2007 – March 2008
Senior Administrative Assistant, Energy Procurement and Contract Management
(Contract employee through Core staff Services)
• Provided administrative support for three departments (60 people) who controlled $4 Billion dollars in revenue
• Providing all operational support for department including reception, copying, filing and general office upkeep
• Taking initiative to support department specific projects such as:
• Reorganizing shipping document storage
• Updated and processed filing system for Law library
• Processing 2300 invoices per day
• Database management of counterparty contracts and filing in law library.
• Devising system to make contracts more easily accessible by date and terms of contract
• Formatting and editing company documents key department heads
• Designing and executing Customer Satisfaction Survey and compiled results and statistics
• providing key marketing support for various company events such as the annual Diversity Fair
FINANCE STAFF, INC, Oakland, CA December 2006 -- April 2007
Temporary Administrative Assistant
• Provided marketing, reception and operational support for a boutique recruiting firm specializing in accounting and
finance.
• Phone and reception support calls to appropriate personnel
• Posted open positions on company web site and Internet job boards
• Formatted and edited candidate resumes, using Data entry in PCR Recruiter database
• Internet research
• Prepared/Updated Excel spreadsheets for Association for Corporate Growth in San Francisco
• Booking and scheduling travel arrangements for CEO
• Backup person for Accounting filing, updating
PERFORMING ARTS /PRIVATE COACHING -- Perf/ Speech Coach, Walnut Creek, CA Sept 2006 -- March 2008
Private Acting and Speech/Motivational Coach
• Working with individual clients in speech and public speaking for Business Meetings, Conventions and Presentations
• Acting Coach for Young people
• Directing and working with small business staffs in providing and using Improve skills in sales training
• Diction, Listening and Interview Skills with clients,
• Supervised staff to administer and operate offices and productions for Youth Advanced Theatre Program
• Taught classes in Speech and Acting to over 100 children and parents
• Scheduled and directed nine major productions
• Coordinated site maintenance
DYNAMIC OFFICE SOLUTIONS Danville, CA July 2004 - May 2006
Temporary Office Support
• • Provided clerical, administrative, reception, project research and human resources support
• • Served as Admin Assistant to bargaining teams
• • Performed Internet research Audited HR files Processed orders
• • Assisted with administration of surveys and compilation of resulting data
• • Clients included Round Table Pizza Corporate, Olympia Trust and Funding, NEXTEL Communications, Javelin Strategy
and Research, and Cal Teacher's Association
MT DIABLO UNIFIED SCHOOL DISTRICT Concord, CA Sept 2003 - June 2004
Visiting Theatre Educator
• Worked with at risk youth and teachers to create a curriculum theatre program in six schools throughout the district
• Responsible for scheduling tour visits with schools
• Performed administrative tasks
SUN COUNTRY CABLE, Pleasanton, CA March 1996 - August 2002
Research Assistant
• • Updated office database for all areas including Personnel, past and present company legal docs detailing expansion of
company owned systems
• • Extensive scanning work in sharp system / indexing /Internet research/ filing / phone work/ some small accounting
• • Handled Customer Service and appointment scheduling for cable installer
EDUCATION AND COMPUTER SKILLS
BA Theatre Arts and Communications CSU SACRAMENTO
Skill Set: Microsoft Word / Excel / Outlook/Access/File Maker Pro/ Quick books/Social Media Facebook/Twitter
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