Executive Assistant Customer Service

* - **** ********* *** **, Calgary AB, T*H *A*

P H O N E 4 0 3 . 6 7 1 . 0 3 8 2 • C E L L • E M A I L **********@*****.***

VA L B O N A P E N N O Y E R

OBJECTIVE

To be an advocate and backbone support to a busy Executive and or Executive Team in need of a highly

professional and experienced Executive Assistant with over 15 years of Business Administration

experience and expertise.

SUMMARY OF QUALIFICATIONS

• 17 years of Executive Assistant, Event Planning and Office Management experience.

Demonstrated ability working with and assisting President and CEO.

o

Responsible for executing and managing general administrative duties within the

o

organization.

Created and led teams that were functional, effective, and productive; managed a staff of

o

up to 25 people plus volunteers

• Computer Systems Knowledge

o Intermediate to advance skills in Microsoft Office (Excel, Word and PowerPoint),

Outlook, and Internet Research.

• Exceptional Communication and Interpersonal skills.

o Possess the ability to communicate effectively via written and verbal communications.

o Demonstrated understanding of others due to my interactions with a broad and diverse

people range and cultures.

• Multiple Skills Matrix

Possess a wide range of skills that fit into several functional areas of an organization.

o

Executive Assistant Type 50 wpm

Event planning Initiative taker &

Problem solver

Receptionist

Positive attitude, good

Office Management

communication and a

Customer Service

strong work ethic

Translator

Maintains high level of

Supervisory Experience

energy

HR Experience

Detail oriented

Technical skills

Action oriented

International travel

Confidential and trust

arrangements

worthy

Project management

Public speaking

E MPLOYMENT HISTORY & EXPERIENCE

02/2014 - 04/2014

Barr Engineering CO. Calgary Alberta - Administrative Assistant

(Contract Assignment)

11/2013 - 12/2013

ATCO Structures and Logistics Ltd - Administrator, Contracts, Risk & Security Clearance

(Contract Assignment)

08/2013 - 10/2013

Hunt Personnel-Temporary Foreign Worker Advisory Office- Recruiting Associate/Office Manager

(Contract Assignment)

1996-2013

Global Christian Center Ministries – Executive Assistant

Previously named: MARANATHA MISSIONARY SOCIETY

DURRES CHRISTIAN CENTER FOUNDATION

2008–2010

MEDIA-7 TIRANA (Radio Station) - Translator, Producer, Online host & Interviewer

Executive Assistant

• Provided administrative support to the President and CEO of Global Christian Center Ministries

responsibilities included; Supervised and streamlined the foundation in total by identifying and

correcting the operational problems undermining efficiency. Coordinated daily office procedures

and maintained a smooth flow of operations.

• Prepared presentations using PowerPoint. Drafted, reformatted, proofread, edited and prepared

routine confidential correspondence, such as expense reports, agendas, non-disclosure

agreements, certifications and representations, reports (including charts and tables)

• Planed and started businesses that generated revenue to support the activities of the Organization.

• Member of the board of directors in a Canadian humanitarian foundation based in Durres,

Albania.

• Organized different humanitarian projects, with each having a specific target group and objective.

• Created teams that were functional, effective, and productive; managed a staff of up to 25 people

plus volunteers.

• Maintained and organize calendar for CEO and secured a smooth continuation of the operation

while CEO was away.

• Planned & directed large social events organized by the Foundation, including travels and hotel

accommodations for up to 300 people, accommodation of VIP speakers from abroad and total

program planning.

• Recruited new staff and trained the present staff, resulting in improved performance and

teamwork.

• Translated books and literature from Albanian to English, and vice versa; also translated for

speakers from many different countries for different, local and national events.

•

Led and organized volunteers to do community service

• Worked with all levels of government obtaining approvals for different activities of the

foundation.

• Planned, organized and translated for various anti-corruption and leadership training sessions for

the Police force in Albania

PROFESSIONAL ATTRIBUTES

• Detail-oriented and extremely well organized.

• Analytical and versatile; creative in cutting costs and solving problems.

• Enthusiastic personality, diplomatic and effective in negotiations.

• Innovative in carrying out projects from start to finish with all necessary follow-throughs, while

working with minimal to no supervision.

Multifaceted, and highly motivated with the ability to be equally effective working independently and, or

in collaboration with others.

Human Resources Management 2013-2015

• Bow Valley College. Calgary, AB

Business Administration 2011-2012

• Canadian Institute of Technology Tirana, Albania

• Level 1 of CAPPA

2006

SAIT College Calgary,

AB

• Importance of Leadership Ethics 2003

Pointman Institute USA- Principle Based Leadership Fresno,

California Training received in Durres, Albania

• Certificate on English Bible 1998-1999

Western Pentecostal Bible College Abbotsford, BC

REFERENCES

Available Upon Request

Contact this candidate