Sales Customer Service

JAVIER A. IRIZARRY COLON

**** **** **** ***. *** Houston Tx 77055

****************@*****.*** 787-***-****

Professional Profile

I am a hard working professional with 13 years of experience in Sales (retail and wholesale) with a strong Warehouse Distribution Management background. Proven skills in Account Management and Marketing, of electronics, and commercial lubricant products. I excel in Customer service, and in successfully resolving claims, billing, and sales issues.

• Highly experienced to cultivate and maintain relationships with key decision makers to achieve corporate goals, create awareness and provide feedback and guidance on products represented.

• Proven ability conducting technical training for various industries and their products.

• Bilingual, with excellent interpersonal, and leadership skills.

• Highly motivated, enthusiastic, and hard working.

Education

BBA / Business Administration, Major in Communications

Pontifical Catholic University of Puerto Rico

Ponce, Puerto Rico.

Key Qualifications

Sales and Account Management.

Proven Knowledge in the development and execution of sales and marketing plans.

Specialized in Customer Service.

Staff Training and Development.

Project Management.

Relationship Building.

Bilingual Skills, English and Spanish.

Sales Trainings and Professional Development

• “Know Your Customer,” Sony Puerto Rico.

• Initiated and chartered a new Toastmasters club in Dallas Tx, offering education in public speaking and leadership.

• International Consumer Electronics Show (CES) in Las Vegas.

Technical Knowledge

• Proficient in Microsoft Office, Power Point, Word, Excel and Microsoft Outlook.

• Working knowledge of the Internet

Professional Experience

Flexi-compras. Houston TX

Distribution Manager 2012 - 2014

• Organized documentation and record keeping including a weekly inventory and "rent ready" report.

• Provided extraordinary customer service and satisfaction.

• Maintained accurate records of shipping and receiving.

• Labeled all new incoming or transferred merchandise using the “High Touch” inventory control system.

• Assisted stores with loading/unloading/staging merchandise as well as other needs.

• Reported any issues or concerns regarding inventory or Distribution Center (DC) to Distribution Manager.

• Provided feedback to improve overall efficiency of the respective DC, and facilitate growth of the company.

• Ensured correct distribution of products to regions’ stores.

• Proactively ensured that all items in the DC were lease ready.

• Effectively maintained daily work flow schedule to adhere to all safety guidelines and policies of the DC.

FJ Barreras Corp. San Juan PR

Sales Manager 2005-2009

• Analyzed and interpreted sales reports, monitored market behavior, identified weak areas and growth opportunities.

• Supervised the sales force giving them constant support in sales and collection issues.

• Prepared sales forecasts of each assigned area to be evaluated and executed.

• Evaluated new consumption needs of active clients to maintain or to increase sales.

• Advised the clients on our products to maintain an inventory according to the needs of its end users.

• Explored the assigned zones to detect potential clients.

• Introduced clients to our products with a view to accomplishing brand recognition and meeting sales goals.

• Determined the needs of the promotional material for each sales zone.

Sony Puerto Rico San Juan PR

Account Manager, Southwest Region 2002-2005

• Accomplished positioning the Car audio category in the local market through island-wide promotions.

• Elaborated and interpreted sales reports, including a monthly business plan with the direct participation of the clients.

• Achieved expansion of specialized products in the Car audio category.

• Developed the accounts of general and specialty electronics products.

• Trained regional salespeople on products’ benefits, generating sales by focusing on competitive prices and customer service.

• Provided technical expertise of retail electronics operations.

Sony Puerto Rico San Juan PR

Account Manager K-Mart, Product Specialist 2000-2002

• Handled the K-mart national account of 1.5M yearly budget with an extended territory of 26 stores throughout the island.

• Functioned as a specialist in Personal Audio Category.

• Introduced additional products to the buying portfolio of K-Mart stores providing more options for the customer and increasing revenues.

• Provided technical support and training for the sales force.

• Supported K-Mart’s seasonal sales exhibitions.

Sony Puerto Rico San Juan PR

Salesman-Merchandiser, K-Mart, Wal-Mart and Local Accounts 1997-2000

• Worked directly with each Electronics Store Manager to generate sales orders and manage the inventory to avoid surplus and shortages.

• Trained retail sales force on key merchandising strategies, standard and new item trends.

• Acted as a liaison between the corporate sales department and store management.

• Evaluated competitors’ specialty products and merchandising strategies.

• Supported special sales events in and outside stores.

Accomplishments

• SONY, PR: Second place in annual sales (93%) of the Sales Department during 2002.

• FJ Barreras: Organized the Sales Platform including: strategic routes, price program, product knowledge and distribution, buying incentives and promotional materials resulting in a 30% overall sales growth during first year as Territory Sales Manager.

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