Customer Service Manager

Location:

Clifton Park, NY

Posted:

March 05, 2014

Contact this candidate

Resume:

Annette M Cochrane

*** ******** ******** #*

East Greenbush, NY 12061

Cell # 239-***-****

Email Address: *********@***.***

EXPERIENCE:

Page Mechanical Group, Inc.

Human Resources Assistant

03/25/2013 to 02/13/2014

Full process of payroll: proofing time cards to inputting hours into

Maxwell system, calculate child support, run payroll reports, proof data

entry, print and mail payroll checks, schedule interviews for managers,

recruit applicants, run background checks, new hire orientation and

paperwork, E-verify, Florida New Hire database, safety videos, safety

inventory, Jessica Lunsford badging, employee address changes, shirt

inventory, receptionist duties such as answering phones, opening mail,

Jessica Lunsford Act badges for employees eligible, handling of

unemployment paperwork, process paperwork for benefits for eligible

employees: medical, dental, vision, life, STD, LTD, 401K, schedule flights

and hotel rooms for employees, outlook, excel, word, filing.

Lynx Services

Customer Service Representative

02/11/2013 to 03/18/2013

Responsible for taking phone calls to process first notice of loss claims

for auto, property and liability insurances for 28 different insurance

companies. Enter information from phone calls into a database that is sent

to the appropriate insurance company for review and contact of policy

holder.

Love A Child Ministries

Assistant Manager of Gift Processing Department

06/27/2011 to 01/04/2013

Assistant manager for a non-profit Christian organization, supervise 6

employees responsible for processing donations. Duties entail picking up

daily mail at post office, counting the mail, opening the mail, processing

checks using a match/no match system, scanning checks to be entered into

banking system known as Check 21 with Wells Fargo, proofing scans to make

sure donations are properly posted in Raisers Edge system, adding new

constituents, updating constituent information, viewing constituent gift

history, import donations into Raisers Edge through 2500M system, process

.DAT files to balance with Accounting Department, special mailings of gifts

to constituents, processing mail in/call in credit card payments in Raisers

Edge.

B & I Contractors, Inc.

HR Assistant

04/10/06 to 06/24/2011

Reception duties - incoming/outgoing faxes, answer 5 phone lines,

incoming/outgoing mail, handling of workers comp, handling of unemployment

paperwork, process employees appraisals on a monthly basis, updating the

Excel file, processing of benefits for employees that become eligible after

a 90 day probation period (health, dental, life, supplemental life, long

term disability, AFLAC), COBRA, 401(k) - handling paperwork, updating

spreadsheet on enrollees requesting joining, loan requests or withdrawal,

ESOP - handle phone calls regarding employees ESOP accounts and refer

message back to CFO, employee address changes, update employee driver

records, recruit applicants, run background and MVR records, process new

hires through E-verify, create monthly newsletter for company, run monthly

time records and tool reports on various employees, Jessica Lunsford Act

badges for employees eligible within 8 counties within state of Florida,

creation of certification spreadsheet showing all employees certifications,

child support applications from all states, ordering of office supplies,

ordering of name plates and stamps, ordering of lettered shirts and hats.

B & I Contractors, Inc.

Receptionist

11/14/05 to 04/09/06

Handled the receptionist duties of answering a 6 line phone system and

transferring calls to the appropriate person, incoming and outgoing faxes,

direct vendors and applicants to appropriate location within the building,

opened and sorted mail, handled ordering cleaning supplies and office

supplies, ordering of company paper goods such as letterhead, envelopes,

business cards.

Snelling Personal (temp service)

B & I Contractors, Inc.

Receptionist

08/11/05 to 11/13/05

Same duties as above

New York State Department of Taxation and Finance

Calculation Clerk II

Tax Compliance Division, Child Support Enforcement

04/11/01 to 05/25/05

Supervisor of a staff of five. Selected to develop and supervise a

clerical section in the newly organized Child Support Enforcement section,

collecting child support arrears from non-custodial parents. Developed

several processes, including the issuance of warrants and levies against

debtors. Detailed warrant procedures involving the printing and

transmittal of warrants to 62 New York counties and the satisfaction,

vacate and transcribing processes. Assisted with development of recording

and processing daily payments received. Skip tracing for information on

non-custodial parents, including Department of Motor Vehicle records,

inmate searches, bankruptcy and death index searches, and various internet

resources. This job required extension knowledge of several PC

applications as well as several proprietary mainframe systems of several

state agencies. PC Help Desk coordinator, resolving hardware and software

problems encountered by users. Track and record work received and

completed by staff and prepare monthly reports to management. Job entailed

multitasking of answering phones, sorting and distributing incoming and

outgoing mail, log and distribute various types of correspondence, filing,

faxing, copying, time cards and mailing of forms and letters.

New York State Department of Taxation and Finance

Keyboard Specialist I

Tax Compliance Division, Child Support Enforcement

03/10/97 to 04/10/01

Duties are essentially the same as above without supervision of staff and

production reporting responsibilities. Promoted on 04/11/01.

New York State Department of Taxation and Finance

Data Entry Machine Operator

Tax Compliance Division, Correspondence Operation Processing Section

05/15/85 to 03/09/97

Responsible for processing correspondence regarding all tax types.

Required the review of correspondence to determine the issue being

addressed and directing it to the proper office to handle that issue. Left

for an opportunity to learn new skills in a newly formed office.

New York State Department of Taxation and Finance

Typist I

10/20/83 to 05/14/85

Performed the duties of typing letters and reports for management.

EDUCATION:

Hudson Valley Community College

Troy, New York

7 credit hours in Accounting

Ichabod Crane High School

Valatie, New York

High School Diploma

Various training courses in technical skills and software applications