Customer Service Data Entry
Resume:
Darlene Phillips
Houston, TX 77090
***************@*****.***
Career Objective:
To obtain a position with further growth and opportunities while allowing
me to utilize the current and previous work experience I have obtained.
Employment History:
07/2006- Present
Pinnacle Pointe Nursing and Rehab Center
Dayton, OH
Activity Director
Planning a monthly calendar with resident's activities, outings with the
resident's, shopping for resident's, meetings with all upper management,
update documentation for residents, departmental supervision, preparing a
schedule for my team, planning special events, customer service, one on one
visitation.
State Tested Nursing Assistant
Assist, resident's with A.M care, assist with feeding, bathing, dressing, grooming, vitals, and charting.
Activity Assistant
Assist resident's to group activities, entertainment, hold social gatherings, charting, assist with outings for the resident's, shop monthly for resident's, customer service, assist with planning activities for the following month, and manicures.
03/2003-4/2005
Beaufort Memorial Hospital
South Carolina
Unit Clerk/STNA
Admission, discharge, data entry, transcription, follow up appointments,
customer service, schedule appointments, maintaining files, inbound calls,
copying, faxing, sales, Help Desk support, sending labs, patients daily
needs, creating and maintaining patient charts, handling patient vitals,
and other duties as assigned by the doctors.
11/2001-04/2002
Hospice of Dayton
Dayton, OH
State Tested Nursing Assistant
Customer service, patient care and their daily needs, monitor vitals,
maintain patient records and files, maintain patient rooms and linen,
patient sitting, maintaining patient charts, notes, and other duties as
assigned.
.
10/1998-8/2001
EMB Professionals
Dayton, OH
Data Entry Operator
Data Entry, phones, customer service, patient files, filing, updating
clients files, notes, filing, inbound and outbound calls, sales, and other
duties as assigned.
Education:
2013
University of Phoenix - Health Service Management.
Skills:
Proficient in MS Office Suite
Typing 45 wpm
Inbound/outbound calls
Alpha Numeric Data entry
Internet Explorer
Customer service
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