Customer Service Sales
Resume:
David Munk
th
**** ** ****** ***** ***********, Minnesota 55417
***********@*****.***
Qualifications Summary:
Highly motivated individual with over 10 years of experience in different leadership,
sales, and advocacy positions. H ave shown in these positions to consistently draw
on strong organizational skills as well as engaged in effective problem solving
w ith customers. Solid verbal and wri t ten communication has continually led
to successful outcomes. Creative thinking and efficient use of technology has
promoted an expanding customer base as well as significant increases in sales that can
lend heavily toward helping your company grow in sales and marketing of products
and/or services. Strong analytical skills and needs analysis in advancing and marketing
ideas will add value to your company and lead to a mutually beneficial and expanding
partnership.
Professional Accomplishments:
• Organized and led legislative informational meetings to bring awareness
to the community on the strengths and needs of people with disabilities
• Multi-Agency Coordination that involved mentorship, mediation services and
relationship building in advocating for adults with disabilities
• Annual top fund raiser at Partnership Resources Inc (PRI)
• Nominated by colleagues for Employee of the Year
• Public speaker in showcasing PRI drama and music productions with opening
remarks and commentary engaging the audience in various theaters
Education:
Southwest High school, Minneapolis, MN
Technical Skills:
Proficient in Microsoft suite (Excel, Word, Outlook, PowerPoint)
Proficient in Adobe Illustrator and Adobe InDesign
Professional Experience:
Data Core Technologies Stillwater, MN (2013-2014)
Position: Marketing and Customer Service Representative
• Gathered data and information to present and improve upon existing relationships
with clients
• Used publisher to create and send out newsletters and brochures to existing and
potential clients
• Highlighted current services offered and areas of expertise so as to better market
to potential clients/customers
• Collaborated with Data Corp. on ways to expand existing client base and
marketing skill set to a wider audience of customers
Partnership Resources Inc. Minneapolis, Minnesota (2003-2013)
Position: Program Specialist and Education Team Manager (2004-2013)
• Created and implemented recreational and therapeutic programming for 200+
adults with disabilities
• Developed and implemented 15+ consumer focused Advocacy group to give
vulnerable adults a voice in the community
• Advocated for increased awareness, rights, and meeting various needs of
disability population at State Capitol during key legislative hearings
• Educated interdisciplinary team members on disability related legislative issues
• Conducted organizational needs analysis that was implemented and significantly
reduced budget constraints
• Developed, implemented and led new and diverse training methods for 70+ staff
employed by PRI, and orchestrated quarterly training days on enhancing worker
skills and meeting mandatory licensing standards
• Recruited key speakers and collaborated with staff to develop curriculum
Assistant Network Administrator (2003-2004)
• Collaborated with Network Administrator in implementing on location database
updates at different locations
• Proactive in testing and ensuring network and databases ran smoothly
• Designed and trained employees on new/updated programs and existing software
• Installed and setup onsite server systems
Program Assistant (January 2003-July 2003)
• Supported and assisted primary staff during demanding times of the work day
• Spent one-on-one time with clients to focus on creating plans to ensure
individuals goals were met and therefore built strong rapport with each client
• Helped clients put together daily/weekly schedules in order for them to obtain
their goals in a more self sufficient manner
Mirkwood Games Minneapolis, Minnesota (2001-
2003)
Position: Store Manager
• Responsible for daily operations that included developing displays, and ensuring
smooth opening and closing procedures
• Developed an organized system to track and order inventory from multiple
vendors using custom order processing systems
• Tested and marketed new products within the store and conducted focus groups to
provide customer feedback to venders and store owner
• Created new and unique promotions to maintain and grow a strong customer base
as well as maintain good relations with existing customers.
• Through creative marketing; built, facilitated, and extended bulk sales to existing
and new customers
• Store experienced a 35% growth in sales during first year on the job, and another
40% during second year
Contact this candidate