Sales Customer Service

Steven M. John

***** ***** **** **, *******, TX *7095

(T) 281-***-**** (E) ****.******@***.***

Objective

Business professional with over 20 years of proven success

in sales, negotiating and advising. I am seeking a role

which will utilize my extensive business to business sales

experience. I look to identify opportunities to assist my

company in achieving their overall goals and objectives.

Professional Experience

6/2013 - Present Today's Senior Magazine, Houston, TX

Franchise Owner

Purchased magazine franchise and made sure it was viable,

profitable and easily maintainable. My wife will now run the

magazine and be responsible for its upkeep and profitability.

The startup involved calling on small business and selling

them on the benefits and values of advertising their business

in our magazine.

8/2011 - 5/2012 El Paso Corporation, Houston, TX

Sr Sourcing Specialist

Coordinated the sourcing of oil and gas commodities by

deploying best practices, procurement tools and negotiation

skills. Also assisted in contract execution, implementation

and supplier reviews for assigned contracts.

Worked collaboratively and proactively to identify process,

sourcing and contract improvement opportunities.

Essential functions included sourcing suppliers, assisting

with bid evaluations, cost analyses, price justification, and

risk assessment of suppliers.

Oversaw supplier negotiations on new procurements or changes

to existing purchase orders, drafting purchase orders and

agreements for approval by the Sourcing & Commodity

Manager.

8/2009 - 7/2010 Academy Sports & Outdoors, Sugar Land, TX

Store Manager

Hiring, training, coaching, motivating and evaluating

personnel

Understand and implement company policies, procedures and

safety rules

Responsibilities included merchandising, pricing accuracy and

customer service

11/2006 - 8/2008 A.G. Edwards & Sons, Katy, TX

Financial Advisor

Created, developed and executed short- and long-term

financial strategies customized to meet client needs in

profit-driven, client-focused environment

* Market Trending & Analysis

* Stocks / Bonds / Mutual Funds / CDs / Options

2005 - 2006 AT&T (Formerly SBC) Yellow Pages, Houston, TX

Outside Sales Representative

Led and negotiated key agreements with clients including,

but not limited to, yellow pages, direct mail and internet

marketing to businesses across a 15 state territory. Duties

involve receiving, retaining and increasing the revenue of

current clients. Cold-call prospective customers to present,

negotiate and implement advertising programs developed to

maximize exposure and revenue for both the customer and AT&T.

* Met or surpassed every sales objective during the time on

the job.

* Ranked #1 in Houston region for sales revenue growth into

the Houston Downtown business district.

2001 - 2005 AT&T, Houston, TX

Area Sales Manager

Manage teams of up to 13 outside sales representatives.

Responsible for

meeting/exceeding sales objectives. Territory serviced

included south Texas but extended

to 14 other states when opportunities were presented. Duties

entailed creating canvas

sales strategies, developing/training/demonstrating sales

methods and techniques,

forecasting and motivating sales team to achieve their

potential.

* Ranked #1 Area Sales Manager for Revenue growth in the

Houston region in 2003.

* Subsequently received the Vice President's Award honoring

the top 10% of area sales managers in the company.

2000 - 2001 AT&T, Wichita, KS

Telephone Sales Manager

Manage a team of up to 17 telephone sales representatives.

Expectations were exceeding revenue objectives with intense

focus on customer satisfaction. Market penetration via

cold-calling, lead generation and follow-up were vital in

reaching our revenue growth

targets. Sales call monitoring, coaching and sales technique

demonstrations were utilized in

helping sales representatives achieve their potential and

their goals.

2/1997 - 6/2000 SBC Yellow Pages, Topeka, KS

Outside Sales Representative

Premise sales of advertising products to businesses in Topeka

and its surrounding cities. Products sold included industry

specific programs consisting of yellow pages, direct mail,

coupon mailings, internet advertising and more. Increasing

customer revenue, cold-calling and lead follow-up were all

utilized to exceed company-set objectives while maintaining

superb customer service amounting to a 98% customer

satisfaction rating.

1994 - 1997 AT&T, Ft Worth, TX

Telephone Sales Representative

Telephone sales of yellow page and white page advertising

products directed at small to medium size businesses. Revenue

objective were set and expected to be met. Job duties also

included generating leads for outside sales representatives.

Was awarded with Vice-President's and Circle of Excellence

awards for my performance on the job.

1992 - 1994 AT&T, Ft Worth, TX

Telemarketing Administrator

Entry-level position which involved selling White Pages

enhancements to small businesses. Also required to generate

sales leads for sales representatives. Thorough training in

sales techniques, personality studies and sales organization

was received in preparation for the promotion to Sales

Representative.

Education

1992 Texas A&M University, College Station, TX

Bachelor's Degree Business Management

Minored in communications including multiple computer

courses, all aiding in the career. Was also heavily involved

in intramural sports including football, basketball and

softball.

References

References available upon request.

Contact this candidate