Janette Owens
**** ******** ***. *. ** Cajon, Ca. 92021 . 619-***-**** .
accy45@r.postjobfree.com
SUMMARY
Compassionate, innovative and accomplished professional in the medical
field. Providing on a daily basis; operational support managing and
coordinating schedules for both employees, physicians, and after hour on
call. Dealt with basic technical support issues for physicians and staff
including but not limited to training on software systems and basic
functions as well as being a liaison between administration and staff.
Looking to progress in my career and developing new knowledge for different
aspects of the medical field and or business field.
PROFESSIONAL EXPERIENCE
Covance Incorporated San Diego, CA 2013-
Present
Temporary contracted Program Specialist
. Responsible for assisting patients and providers attain coverage for
high cost medications
. Duties include: Insurance verifications, prior authorizations, patient
assistance program, prior authorization appeals, patient access
network, and co pay coupon cards
. Responds to phone, fax and mail requests from patients, physicians and
their staff, pharmacists, and family members and friends of patients.
Triaging special exceptions for patients in regards to medication,
possible side effects, and recovery of loss product.
. Works on Siebel system as well as Cisco. Answer inbound calls and make
outbound calls. On the phone majority of work day.
. Working closely with health insurance exchanges and healthcare reform
systems to assist patients attain insurance coverage and insurance
claims
. Answering and fielding on average 100+ calls through work day.
Scripps Health
Dr. Eric Johnson MD
Patient Care Specialist III/ Trainer San Diego, CA
2007-2013
. Supervised teams in coordinating new protocol manuals for clinic, for
new hire training/software training. Trained new hires on workflow and
usage of new software programs.
. Communicates proposal development process to internal teams. Data
entry and database management
. Researches, identifies and Analyzes patient billing, insurance, and
claim issues.
. Supports director and specialty doctors in providing daily stats and
reports to show productivity in various work areas
. Maintains Past Performance Database
. Organizes data and estimates from various functional areas into
cohesive, auditable and consistent cost packages
. Scheduling of STAT appointments for patients, coordinating insurance
coverage and authorizations.
. Employee scheduling, coordinating PTO for employees, setting up Dr.
schedules
. Identifies and develops process improvement within the department
. Supervised team that focused on patient satisfaction. Within one year
of starting patient satisfaction scores jumped from 67.8 % to 98.5%
. Help develop a plan that would help eliminate some of the costs put
out for items or services that weren't necessary.
Patient Care Representative I - II San Diego. CA
2003-2007
. Created templates for physicians schedules
. Worked closely with supervisor on creating and managing various
reports.
. Responsible for monthly financial tracking of the divisions
Independent Research and Development and providing the information
during Product Management Monthly Meeting.
. Responsible for creating, submitting and tracking employee
productivity
. Responsible training of new hires and any training needed on new
software program
. Responsible for providing and managing customer support on standard
products.
. Tracks contract from start to finish, keeping the customer and
business development personnel informed.
. Provides assistance in the collection of and organizing competitive
data.
. Responsible for collecting and organizing standard product data on the
division SharePoint, for it is accessible and useful to Business
Development and other internal departments.
. Responsible for developing and maintaining work instructions to be in
compliance.
. Billing, collections, and coding.
. Verification of insurance, demographics, and other pertinent patient
information
Patient Care Rep / After hours emergency rep. La Jolla. CA
2001-2003
. Provided after hours support to security and environmental in
monitoring security alarms which included gas leaks, smoke detection,
missing persons, and various other threats.
. Supported director in training or new hires.
. Assisted in the preparation of written materials, including test
plans, procedures, reports, manuals, and training documentations.
. Trained co workers on new implemented software systems.
. Responsible for the proper execution of security procedures and
handling of classified material.
. Coordinated with other divisions on projects to include technical
writing of documents.
. Content Developer Team Lead
. Contacted emergency doctors for after hour patient issues, set up stat
tests that were ordered by doctors.
. Contacted fire and police departments if needed for hospital and
various other satellite location issues when issues occurred.
3E Company Carlsbad, CA
1995 - 1999
Project Coordinator
. Worked closely with OSHA assuring that office and MSDS were accurate,
updated, and in compliance.
. Managed teams in reorganizing chemical material safety data sheets and
providing new information to clients
. Supervised and monitored over $1 million in product sales in a 9 month
period and handled all billings.
. Oversaw and supported daily marketing operations regarding various
events including, trade shows, new product launches, and marketing
campaigns.
. Researched and monitored market trends and competitive environment
statistics in order to create effective marketing and advertising
strategies.
. Evaluated, analyzed and compiled marketing data as well as tracked all
marketing and sales leads.
. Coordinated and implemented the training of department store personnel
on company products and marketing techniques nation-wide.
. Performed extensive market research analysis as well as segmentation
efforts to ensure that marketing campaigns are accurately targeted.
. Assisted in the development and implementation of marketing materials
and campaigns.
EDUCATION/CERTIFICATIONS/ACHIEVEMENTS
Ashford University
Bachelors of Arts Degree . Business Administration Clinton, IA
2012
Ashford University Clinton, IA
2011
Minor in Criminal and Social Justice
Ashford University Clinton, IA
2011
Minor In Gerontology Studies
Certification of Completion
Blood borne Pathogens San Diego, CA
2013
Recognition of Stroke
Various Medical Front/Back Office Protocols/HIPPA
Hazardous Materials Handler Carlsbad, CA
1996
Computer Literacy: Proficient and knowledgeable in the use of various
software applications including Microsoft Office (MS Word, Excel,
PowerPoint) Outlook and Internet Explorer, Visio, Adobe, Photoshop, Cost
Point, Propricer, SharePoint, AllScripts, IDX, PMA, Web PMA, Centricity,
People Soft, Cisco, Siebel, ANSO, and ability to type 80 wpm.