Sales High School
Resume:
April L Harden
Wenonah, NJ 08090
*****.******@*******.***
Sony DADC
Pitman, NJ
Oct 2005 - Oct 2011
Project Coordinator
Worked with internal and external parties to organize the various
components needed to initiate, run and conclude major projects. Duties
included coordinating schedules and activities, placing orders for
supplies and services, and tracking progress and results. Required
excellent communication skills and extensive knowledge of database and
project management software. Maintained positive relationships with major
record labels while taking and processing orders for the production of
compact discs and DVD's. Reviewed, researched, and resolved customer
claims. Reviewed open orders throughout the day to ensure all orders are
processed to the distribution centers on schedule, and that distribution
is processing orders to meet the customers SLA. Resolve receiving
discrepancies between the Sony DC's and customers. Research and Reporting
on outbound shipments when required.
Electric Mobility Corp.
Mantua, NJ
Nov 2001 - Dec 2004
CSR Night Supervisor/Sales Rep
Responded to incoming customer calls concerning new and existing customer
accounts within a call center environment; Maintained company standards
during recorded calls in order to ensure high quality service. Provided
technical support to customers and professional mechanics for electric
scooter; assisted the elderly & disabled in understanding billing and
filing credit applications. Maintained confidential files and submitted
insurance claims; Outbound sales calls.
Gateway Regional High School
Woodbury Heights, NJ
June 1998 - Nov 1998
Clerk/Typist & Night School Secretary
Duties included transcription of highly confidential reports, appointment
scheduling between Child Study Team, doctors, state employees, teachers &
parents, greeting and registering adults for night school & assisting them
in choosing classes, mail sorting and distribution, processed payments via
cash or credit card.
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