Customer Service Medical Assistant
Resume:
LIZA BERMUDEZ
Springfield, MA 01104
Objective: To obtain a position that will enhance my mathematical and
organizational skills.
Experience: Home Loans Retails
2013-2014 Responsible to provide support to the Mortgage Loan Officer and
manage the loans processing duties, collecting documents as
required by the underwriting. Communicating with customers
and Home Loan Specialist in order to insure timely closing
of loans.
2008 - 2013 Bank of America, East Hartford, CT
Research & Adjustments Analyst II
Responsibilities include resolving Teller Cash exceptions
within the bank's practices and procedures, investigating
daily incoming exceptions; resolves complex differences;
answers inquiries received from various channels;
determines accounting entries and makes disposition. Ensure
all cases are resolved in compliance with bank procedures
and financial controls.
2006 - 2008 Bank of America, East Hartford, CT
Senior Ops Representative
Researched and resolved ATM Deposit exceptions within the
bank's practices and procedures. Reviewed and processed
transactions, reconciled, performed in-depth research and
other support operations functions as required. Maintained
internal operational and financial controls and ensures
they meet bank standards.
2000 - 2006 Bank of America, Hartford, CT
Operations Analyst II
Responsibilities include incoming and outgoing balancing of
various clearing houses including SVPCo which consists of
72 member banks. Also includes the entry/approval of IGL,
entry/approval of wire transfers, internal/external
customer service, balancing general ledger accounts,
complex research of general ledger differences, filing,
utilizing copier and fax machine.
1998 - 2000 Fleet Bank, Hartford, CT
Capture Clerk
Responsibilities included processing checks, performing on-
line prime pass and rehandle processing via an IBM 3890
reader sorter utilizing the CPCS system. Also resolved
jams, assisted with restarts and the loading and unloading
the film and performed sorter maintenance.
1997 - 1998 Capital Community Technical College
Librarian Assistant
Compiled and shelved books and various library materials.
Sorted mail, inspected returned books, verified due-date,
and computed/received overdue fines. Reviewed and compiled
list of borrowers to issue overdue notices. Sorted book
publications according to classification and returned to
designated areas. Furnished information on library
activities, facilities, rules, and services and assisted in
use of reference sources.
Education:
2004 Sanford Brown Institute
Medical Assistant Program
Medical Assistant Certificate received - 3.88 GPA average,
EKG Certificate
Administrative and Clinical Hand Training
Clinical Rotation: HPCA, completed 180-hours of applied
skills, accrued 70 draws, EKG's, injections, obtained and
processed specimens, called in Rx, pulled charts and
verified appointments.
1996 - 2002 Capital Community Technical College
General Studies
Obtained 38 credits - Science, Math, English, Sociology
and Physiology
Skills: Credit and debit balancing, researching, calculating, excellent
customer service, utilizing Excel, Word, Outlook,
PowerPoint, strong interpersonal skills, excellent
communication skills, well organized, team player, self-
starter, and ability to adapt and learn quickly in a fast
paced environment.
References: Furnished upon request.
Contact this candidate