Home Health Customer Service
Resume:
CYNTHIA OLIVIA KNIGHT
*** ***** ******* ****, *** ANGELES, CA 90005
********@*******.*** OR **********@*****.***
EXPERIENCE:
COMPLETE INFISION CARE
INTAKE AND INSURANCE VERIFFICATION 2014
COMPLETE INFUSION, SPECIALIZES IN HOME INFUSIONS IV ANTI BIOTICS, TPNS,
AND INJECTABLES.
DUTIES:
• PATIENT INTAKE
• AUTHORIZATION VERIFICATION, ENSURE PATIENTS BENEFITS AND
ELIGIBILITY
• DATA ENTRY, INPUTING PATIENTS DEMOGRAPHICS IN THE COMPUTER
(ASEND)
ACCREDITED HOME HEALTH CARE
INTAKE AND STAFFING COORDINATOR OCT 2008
– JUNE 2013
ACCREDITED IS A SKILLED HOME HEALTH AGENCY WORKING DIRECTLY WITH
HOSPITALS, DOCTORS AND INSURANCE COMPANIES TO PROVIDED HOME SKILLED
CARE TO PATIENTS AT HOME IN ORDER TO PREVENT HOSPITALIZATION AND TO
CONTINUE WITH PATIENTS MEDICAL CARE AFTER DISCHARGE.
DUTIES:
• PATIENT INTAKE,
• ARRANGING FOR HOME MEDICAL SUPPLIES WITH A CONTRACTED DME AND
INFUSION COMPANIES. WITH THE INFUSION COMPANY, IV ANTIBIOTICS, TPN,
AND HYDRATION ARE SET UP.
• AUTHRIZATION VERIFICATION, ENSURE PATIENT’S ELIGIBILITY AND
BENEFITS.
• STAFFING, SCHEDULING CLINICIANS WITH RESPECTIVE PATIENTS
ACCORDING TO THEIR QUALIFICATIONS
• DATA ENTRY, INPUTING PATIENT’S DEMOGRAPHICS IN THE COMPUTER
SYSTEM, (SYNERGY AND SOS)
• TRAINING AND ORIENTING NEW HIRES
• POSTING THE CLINICIANS NOTES
• AFTER HOURS AND WEEKEND ON CALL.
DYNAMIC HOME HEALTH SERVICES
INTAKE AND STAFFING COORDINATOR
2007- 2008
DYNAMIC IS A SKILLED HOME HEALTH AGENCY WORKING DIRECTLY WITH
HOSPITALS, DOCTORS AND INSURANCE COMPANIES TO PROVIDE SKILLED HOME
CARE TO PATIENTS AT HOME.
DUTIES:
• PATIENT INTAKE, ARRANGING FOR HOME MEDICAL SUPPLIES WITH A
CONTRACTED DME AND INFUSION COMPANIES
• AUTHRIZATION VERIFICATION, ENSURE PATIENT’S INSURANCE IS STILL
ACTIVE AND COVERS HOME HEALTH NEEDS AND CO- PAYMENTS
• STAFFING, SCHEDULING CLINICIANS WITH RESPECTIVE PATIENTS
ACCORDING TO THEIR QUALIFICATIONS
• DATA ENTRY, INPUTING PATIENT’S DEMOGRAPHICS IN THE COMPUTER
SYSTEM, (SYNERGY AND SOS)
• AFTER HOURS AND WEEKEND ON CALL.
HOME INSTEAD SENIOR CARE
STAFFING COORDINATOR 2004 -
2006
HOME INSTEAD IS A IN HOME CAREGIVING COMPANY THAT PROVIDES CLIENTS
WITH NON SKILLED CARE.
DUTIES:
• PATIENT INQUIRES AND INTAKE GIVE PATIENTS A LAYOUT OF SERVICES
PROVIDED
• RECRUITING NEW CAREGIVERS, ENSURE ALL PAPERWORK PROVIDED
UPON HIRE IS IN ORDER, ORIENT AND TRAIN ON COMPANY POLICIES
AND APPROPRIATE PATEINT CARE.
• WEEKLY PATIENT BILLING (PRIVATE)
• DATA ENTRY, INPUTING PATIENTS DEMOGRAPHICS AND SCHEDULES IN
THE COMPUTER (BOSS SYSTEM)
• SCHEDULING CAREGIVERS TO PATIENTS HOMES
• PATIENTS VISITS TO ENSURE SERVICES PROVIDED ARE AS EXPECTED.
VISITING ANGELS
STAFFING COORDINATOR 2002 -2004
VISITING ANGELS IS A CAREGIVING COMPANY THAT PROVIDES IN HOME
SERVICES.
DUTIES:
• PATIENT INQUIRES AND INTAKE GIVE PATIENTS A LAYOUT OF SERVICES
PROVIDED
• RECRUITING AND HIRING CAREGIVERS, ENSURE ALL PAPERWORK
PROVIDED UPON HIRE IS IN ORDER, ORIENT AND TRAIN ON COMPANY
POLICIES AND APPROPRIATE PATEINT CARE.
• WEEKLY PATIENT BILLING (PRIVATE AND INSURANCE)
• DATA ENTRY, INPUTING PATIENTS DEMOGRAPHICS AND SCHEDULES IN
THE COMPUTER (BOSS SYSTEM)
• SCHEDULING CAREGIVERS TO PATIENTS HOMES
• PATIENTS VISITS TO ENSURE SERVICES PROVIDED ARE AS EXPECTED.
• CAREGIVER PAYROLL
• AFTER HOURS AND WEEKEND ON CALL SERVICES.
AMERICAN UNIQUE STAFF PROVIDERS
ADMINISTRATION 2002 –
2002
AMERICAN UNIQUE STAFF PROVIDERS IS A STAFFING COMPANY RESPOSIBLE
TO ASSIGNING STAFF TO GROUP HOMES AND OFFICES.
DUTIES:
• ANSWERED PHONE CALLS
• COMPILED EMPLOYEE APPLICATIONS AND ALL NECESSARY
PAPERWORK
• ORGANISED CLASSES FOR EMPLOYEES
• EMPLOYEE PAY ROLL
• STAFFING
EDUCATION:
TEXAS SOUTHERN UNIVERSITY
DEGREE IN SOCIOLOGY
1999 – 2002
NIIT
DIPLOMA IN COMPUTER PROGRAMING AND WEB DESIGN
1999
SKILLS:
• I SPEAK LUGANDA AS A SECOND LANGUAGE
• PROFICIENT IN MICROSOFT OFFICE (i.e, WORD, EXCEL, OUTLOOK,
ACCESS & POWER POINT)
• FAST TYPIST (WPM: 45)
• EXCELLENT TELEPHONE SKILLS
• EXCELLENT ORGANIZATIONAL SKILLS
• EXCELLENT CUSTOMER SERVICE
• PLEASANT AND POSITIVE DEMEANOR
• EMPATHETIC TOWARDS PATIENTS AND OTHERS
• POSITIVE ATTITUDE, RESPECTIVE AND PROFESSIONAL
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