Customer Service Manager
Resume:
Andalu Gunda
Frisco,TX-**035
******.***@*****.***
OBJECTIVE
To obtain a challenging career as a licensed pharmacist that will enable me
to utilize my skills in an environment that will offer me job satisfaction
and opportunity for advancement.
PROFESSIONAL EXPERIENCE
November 2013 to Present- Clinical Staff Pharmacist
DNAstat- Addison,TX.
. Provide Pharmacist report based on their genetic profile
. Provide drug dosage recommendations based on the metabolism of
cytochrome p450 enzymes
. Provide alternate therapies
. Provide drug-drug interaction report
2009 to 2013 - Patient Consultation Pharmacist
Medco Health/Express Scripts
. Provide OBRA counseling to patients.
. Patient counseling on drug interactions, side effects, storage and
tablet identification.
. Keep accurate and detailed records of all communications with members,
pharmacists and prescribers.
. Communicate and document alleged external errors in the computer
system and to the appropriate persons which must be handled
confidentially and professionally
. Answer technical questions from Contact Center customer service
agents.
. Complete knowledge of pharmacy computer system and prescription
workflow.
. Maintain a working knowledge of changes in pharmacy practice, laws and
drugs applicable to the performance of daily duties.
. Answer questions from members utilizing available resources
2006 to 2009 - Assistant Pharmacy Manager
Wal-mart Pharmacy,
McKinney, TX
. Dispense medications to all patients according to the physician
orders.
. Counsel patients on their prescriptions, OTC drugs and supplements.
. Counsel doctors and nurses on drug therapy and suggested best
available alternatives.
. Review drug orders for their correctness and safety.
. Help in improving pharmacy's business while communicating with the
local doctors the special prescription programs offered by the company
for uninsured patients.
. Assist manager in various aspects like scheduling, drug inventory,
training OTC personnel and new technicians.
2004 to 2006 - Pharmacist In Charge
Albertsons Pharmacy,
Plano, TX
. Provide medications to patients according to the standards of the
company.
. Follow state and federal laws while effectively performing pharmacy
operations.
. Participate in the specialty diabetic care program designed by the
company.
. Supervise pharmacists, technicians, cashiers, and OTC personnel.
. Effectively controlled inventory and reduced shrink.
SKILLS
. Excellent oral and written communication skills.
. Ability to work collaboratively with others and across multifunctional
teams.
. Excellent computer skills, professional user of Microsoft Word, Excel,
Access, Power Point, and Internet Explorer for Windows 2000/NT.
EDUCATION
Pharm.D- Enrolled in Non traditional Pharm.d Program
University of Colorado at Denver, CO.
Master of Science - Pharmacy, 2005
Long Island University, Brooklyn Campus, NY
Bachelor of Pharmacy, 2001
College of Pharmaceutical Sciences, Manipal, INDIA.
References: Available upon request.
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