Customer Service Assistant

Tanja L Berry

*** **** **** ****

Crestview, Fl. 32539

Cell: 850-***-****

Email: ************@*****.***

QUALIFICATION

• Skilled at learning new concepts quickly while working well under pressure. • Work well in environments where my ability to adapt to new conditions are common.

• Ability to prioritize and remain focused on the essence of an issue and goals to be achieved.

• Self organized, possess good oral and written communication, interpersonal skills, and problem solving.

EXPERIENCE

01/14-Present United States Postal Service

Rural Mail Carrier Assistant Crestview, FL

• My responsibilities as a Rural Carrier Assistant are to provide our customers with a safe and healthy environment by sorting mail and arranging in delivery sequence to be delivered to residences and business establishments along specific routes by walking or driving. Also to return mail collected from residences, businesses, and public mailboxes to the post office for delivery to destination. Answer customer questions about postal service regulations. Work only on Saturdays.

09/04-06/13 National Electronics Warranty

Lead Service Advisor / DirecTV Customer Service Representative Crestview, FL

• My responsibilities as a Service Advisor II/DirecTV CSR were to assist customers by telephone to provide information about the product and services, installations and advanced technical support for programming and/or equipment issues, answered a wide array of questions from general to complex, kept records of customers’ interactions or transactions, billing inquiries, and complaints. Diffused frustration by providing options. Offered service plan (sales) to customers for their products and services and assisted with eCollections (collections for default payments) and authorizations for repairs.

02/95-04/99 Kmart

Human Resource Office Assistant Jackson, MS

• My responsibilities as a Human Resource Office Assistant were to assist day-to-day with efficient operation of the HR office. Maintain employee files and the HR filing system, employee services, employee safety, welfare, wellness, and health reporting. Assisted with compensation and record keeping. Employee orientation, development and training. Assisted with employee relations. Assisted with recruitment and interviewing process. Assisted with processing of terminations and performed other clerical functions.

EDUCATION:

08/87-2/89 State Technical Institute Data Processing Memphis, TN

Covering: Introduction to Computer Programming, Microcomputer Analysis and Report Writing, Introductions to Business Data Processing, COBOL I

ADDITIONAL INFORMATION:

Excellent knowledge of personal computer hardware, software, and network systems;

Software includes: Microsoft Win98-2010, Win Vista, Win7&8, Excel, AS400, Oracle, e-Collections, Skip Tracing (Lexis Nexis) Service Bench, Smart Desktop, and related software.

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