Project Sales

ANKUR KUMAR

***, ******* ***** *****, ***** Springs, GA, 30350.

Mobile: 513-***-**** ; Email Id .: **.*******@*****.***

SUMMARY

• 6+ years of Business analysis and IT experience and extensive knowledge of

implementing IT into main stream business functions with Degree in Management and

Engineering

• Deliver comprehensive and detailed business requirements, workflows, use cases and test

cases for review and validation by business and technology teams.

• Identify and document project scope; identify issues, risks, dependencies and assumptions

to ensure accurate planning

• Excellent knowledge various SDLC methodologies such as RUP, Waterfall, RAD and

Agile and concepts like Service Oriented Architecture ( SOA).

• Expert at modeling using UML (class diagrams, object diagrams, use case diagrams, state

diagrams, sequence diagrams, activity diagrams, and collaboration diagrams)

• Adept at managing stakeholder expectations from initiation till implementation of

project.

• Conducted multiple interviews to elicitate and identify and prepare use cases and

document UC Specifications

• Experience in conducting Joint Application Development (JAD) sessions to limit projects

exposure to unforeseen changes.

• Tactful at handling difficult stakeholders to get consensus on requirements.

• Adept at preparing/writing Business Requirement document (BRD), system requirement

specification ( SRS), system design specifications ( SDS), project plans and functional

specifications.

• Excellent Analytical skills to identify AS-IS and TO-BE business processes and

experience in transforming these into technical specifications for preparing test plans.

• Proficient in using testing tools like HP QC and Loadrunner.

• Proficient in customizing already existing business practices, workflows, activities and

deliverables.

• Knowledge of working on cost-benefit analysis and forecasting techniques.

• Efficient in performing Data Mapping and preparing Mapping documents.

• Extensively performed feasibility studies, GAP analysis, SWOT analysis and

Cost/Benefit analysis.

• Experience with both new business systems as well as existing system enhancements

• Experience assuming the leadership role in both business and technical domains

• Proficient with MS office and in SQL.

• Participate in the planning, execution and validation of system, regression and user

acceptance testing (UAT).

• Excellent communication and interpersonal and analytical skills .

• Strong technical plus business intellect supported by strong educational

background.

TECHNICAL SKILLS :

Testing Tools: HP Quality Center, Loadrunner

Languages : C, SAP-ABAP, SQL.

ERP : SAP (SD/ABAP/FICO/MDM)

Databases : SQL Server 2005, Oracle 10G, DB2

PROFESSIONAL EXPERIENCE

Project Details-1 :

Client : Delta Airlines, GA, Georgia, USA.

Duration : January 2012 to till date

Project type : Support

Role : Business Analyst

Client Profile:

Delta is a leading airline in USA carrying more than 160 million people every year.

Key Responsibilities:

Worked on several projects across multiple airline towers and possess in depth knowledge of

Service Oriented Architecture . This includes implementing the DOT (department of

transportation) mandate to display baggage allowance to the customer at time of booking and

rechecking in the baggage in case of voluntary separation for Baggage.

Currently working on The Fare Based Award Ticket Redemption ( FBATR) project which is part

of the Evolution of Sky-Miles Program.

• Managed stakeholder expectations from initiation till implementation of SOA project.

• Projected the SOA hours through effort estimation.

• Responsible for Client Engagement through the lifecycle of the Project.

• Gathered and prioritized requirements through JAD sessions with SME’s and other

stakeholders and through document analysis.

• Collaborated with the client to prepare the SOA requirement document by filtering out the

SOA requirements from the project level requirements.

• Coordinated with the Architect and developers and explained the business requirement.

• Created Use cases and Service Contracts as part of project artifacts while working on

Agile development framework.

• Planned QA team engagements for SI and ST and facilitated user acceptance testing.

• Scheduled, monitored and coordinated RFC’s for code promotion to SI and Prod

environments and closely worked with active matrix team.

• Conducted UseCase Surveys to ensure use cases are applicable on enterprise level and to

avoid duplication.

• Designed Process Flow Diagrams on Visio for Complex services with multiple partner

calls.

• Create Project Plans and established Project Milestones to deliver services in tight

project schedules.

• Maintained the Document version control, Requirement Traceability Matrix, pre-Go-live

Cutover plans.

• Performed complex data mapping to move legacy application services to SOA services.

• Continuously seeks to expand and improve personal knowledge in the area of Agile best

practices.

Project Details-2 :

Client : Sandhar Automotives, India.

Duration : August 2010 - December 2011

Role : SAP Business Analyst

Client Profile:

Sandhar Automotives Ltd is Tier-1 vendor for the automotive companies for security solutions, door

systems, die castings, plastic interiors and other vehicle accessories.

Key Responsibilities:

Worked as business analyst in SAP environment in SAP implementation at client side.

• As SAP Business Analyst, delivered comprehensive and detailed business requirements,

workflows, use cases and test cases for review and validation by business and technology

teams.

• Identify and document project scope; identify issues, risks, dependencies and assumptions to

ensure accurate planning.

• Assist in data transformations, data migration mappings, and the creation of data upload.

• Participate in the planning, execution and validation of system, regression and user

acceptance testing (UAT). Extensively using HP ALM and loadrunner.

• Support rollout of IT solution by preparing training material and/or online help, providing

training to users, and contributing to the establishment of future policies, procedures and

standards.

• Managing coordination between various SAP teams (SD/ABAP/HR/MM/MDM).

• Managing and coordinating with MDM support business.

• Worked on SAP ERP and PLM integration scenerios.

• Expertise in SD/FI, in-depth knowledge of various integrations and WAM/FICA/CRB

required for successful implementation.

• Liaise between the business users and the technology teams. Manage sign-offs and

relationships with business stakeholders.

• Specifying business requirements in term of order, delivery, billing, logistics etc.

• Excellent configuration knowledge of sales order/billing/logistics.

• Specifying Intercompany and Third party billing scenarios.

• Develop subject matter expertise of IT applications and surrounding business procedures.

• Participate in peer reviews to ensure the quality of requirements/use cases.

• Research post-production support requirements.

• Cross-train and/or mentor less experience peers. Assist in providing direction and support to

the team.

• Develop metrics and establish benchmarks for evaluating success.

• Experience assuming the leadership role in both business and technical domains.

Project Details-3 :

Client : STL India.

Duration : January 2009 – June 2010

Role : Business Analyst (IT-CRM)

Client Profile:

STL is a technology partner for sales and service for fortune 500 companies including Apple, Adobe,

PTC etc, SUGAR-CRM software would enable them to keep track of their sales activities.

Key Responsibilities:

• Responsible for assisting the Business Operations organization with documenting current and

proposed business processes (AS IS- TO BE).

• Elicit requirements using interviews, document analysis, surveys, site visits, business

process descriptions, use cases, business analysis, and task and workflow analysis.

• Managing information for sales cloud and service cloud environment.

• Develop a thorough understanding of business processes, data flows, and service

provider systems.

• Participate in end-to end implementation planning to include change management,

training and support.

• Responsible for ensuring that normal process flows and failure mode process flows

are adequately documented to ensure that the effects of proposed changes in

processes.

• Developing/documenting end to end business processes utilized to support clients.

• Modify existing process models to reflect changes required to support new Clients,

responsible for identifying the impacts of proposed changes to the current processes.

• Work with business process owners, create useful process diagrams aligned with the

enterprise process models. Coordinate business updates to the model.

• Document business requirements and work with business partners, Third Party

Administrators, and IT on appropriate design decisions.

• Create and co-own functional specifications for new and/or enhanced data

transmissions.

• Hold functional specification review sessions with cross-functional team members

(business sponsors, IT, other business analysts, operations, and Third Party

Administrators for review of requirements.

• Managing documentation using SharePoint application and integrating sharepoint

with CRM.

• Participate in seminars and training to maintain current knowledge of business process

management and methodology.

• Help and support the translation of business processes in technical user requirements.

• Coordinates and facilitates work sessions to gather relevant information and to ensure

understanding of the audience's knowledge.

• Analyzes, comprehends, and applies the appropriate level of details, based on the

stage of the project life cycle.

• Participates in identifying solutions for cross-functional project and ensures mapped

solutions satisfy business problems and opportunities.

Diffusion Engineers Ltd as SAP Business Analyst (EU) (Jan 2006 – June 2007).

Duties & Responsibilities:

• Mapping the inquiries in SAP system.

• Taking care of generating reports related to sales from inquiry to billing.

• Receiving of raw and packing material in SAP.

• Physical stock verification of raw material and packing material.

• Preparation of GRN of raw material and packing material.

• Coordination with QA, QC, Purchase, Account and Production department while working

with SAP based system.

• Preparation of Report.

• Generating various reports from SAP for analysis and management control.

• Order inflow management, Dealer fund management by recording them in SAP.

• Close coordination with IT department, propose enhancement of the SAP system and of the

methods in order to improve the reliability of the data in the Cost Centers and Projects costs.

PERSONAL DETAILS

Languages known : English, Hindi.

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