Project Manager Customer Service

VALENCIA WATKINS

*** *. **** ****** *********@*****.***

Roxboro, NC 27 573 Home: 366-***-****

Cell: 415-***-****

. SUMMARY OF ADMINISTRATIVE SKILLS

. Exceptional work ethics

. 20+ years' experience supporting senior executives

. 15+ years with outstanding customer service

. Specializing in preparing professional quality reports

. Experience in dealing with sensitive and confidential issues and projects

. Organizing and maintain complex calendars and travel for maximum

efficiency

. Advanced ability to juggle multiple projects with deadlines

. Effective communicator both verbally and written

. Exceptional aptitude for computer programs

. Project Management

PROFESSIONAL EXPERIENCE

TE Connectivity - Menlo Park, CA, October 2004 - July 2013

Executive Administrative Assistant to the Director of Technology & Global

Executive Team: The executive assistant to the Director of Technology, I

also support Global Vice President, Director of Marketing, Director of

Sales, Director of Product Management, and Human Resource Manager and all

their direct reports as well as other staff. Assist with daily operational

functions. Update and track employee sick and vacation leave. I process

expense reports, prepare accounting reports for spending verification.

Design and maintain all departmental SharePoint website. Maintain

calendars for all management and their staff. Organize local and global

meetings, and make travel arrangements for all personal that I support

Petco - San Mateo, CA, September 2008 - August 2009

Cashier: As a cashier with Petco my position was not limited to the

cash register, my duties included customer service, taking inventory

of stock, stocking of products, and maintaining a clean environment to

work in.

City & County of San Francisco - San Francisco, CA, December 1998 - October

2004

Executive Secretary: (Promotion, 9/01) Personal assistant to the

Manager of Program Management Bureau, personal support for three

additional Managers in the bureau, supervise a staff of five clerical

personnel, prepare annual reviews for the clerical staff, handle

confidential information in regards to personnel issues, responsible

for scheduling meetings, utilize PowerPoint and Outlook extensively,

coordinate travel arrangements, liaison for the Program Manager, first

point of contact for the division. Process new hires, utilize the

City's accounting system, process invoices for payments, maintain

files, and maintain financial database. Timekeeping responsibility for

of 15 employees.

Office Manager (Transfer to CCSF, 8/00 - 9/01) Report directly to the

Project Manager III, maintain project files, scheduling various

project meetings, coordinate travel arrangements for numerous

employees, update financial reports, create/edit Power Point

presentations, prepare and track budgets for over thirty projects,

utilize the City's accounting system (FAMIS), process invoices for

payments, and all other administrative tasks in which to run an office

efficiently.

Executive Secretary/Office Manager: (EPC Consultants, Sub-Contractor

for CCSF, 12/98 - 8/00) Report directly to the Project Manager III,

organize/maintain project files, scheduling project meetings,

coordinate travel arrangements for numerous employees, update

financial reports, prepare and track budget reallocations, utilize the

City's accounting system (FAMIS), process invoices for payments, and

all other administrative tasks in which to run an office efficiently.

SMED International - San Francisco, CA, November 1997 - December 1998

Logistic Administrator: Initiate/maintain over 50 project files,

coordination of construction projects, scheduling staff for daily

projects, monitor all aspects of the transportation of the products

for installation, track the project from beginning to completion, and

process invoices for the installation department.

Randall Insurance - San Francisco, CA, June 1993 - September 1997

Executive Account/Office Manager: Direct report to the CEO,

maintained and updated an existing database, administered benefit

eligibility of all employees, prepared monthly billings for medical,

dental, and vision companies. All inquiries were handled by me from

employees and insurance carriers in regard to benefits. Supervised a

staff of three employees, and assisted in all phases of implementation

of benefits from various insurance companies.

References Provided Upon Request

Contact this candidate