Customer Service Assistant
Resume:
CARMISHA HOUSTON
**** ****** ** ***********, ** *2311
*********@*****.***
PROFESSIONAL EXPERIENCE
XEROX COMPANY INC.TALLAHASSEE, FLORIDA
Customer Service Rep October 2012 - October 2013
**Used a computerized system daily to responds to customer inquiries in a call center
environment. Responded to telephone inquiries and complaints using a standard script and
procedures. Gathered information, researched/resolved inquiries and logged customer calls.
Communicated appropriate options for resolution in a timely manner. Informed customers about
services available and assessed customer needs. Routed calls as needed to handle escalated
issues. Sent accounts to be processed or overviewed Used translation line to handle language
barrier clients Handle calls from clients inquiring about in enrolling in the Affordable Care Act
Completed over 15 applications daily
MIRACLE YEARS CHILD CARE CENTER TALLAHASSEE, FLORIDA
**Assistant Teacher February 2011 - August 2012
Assisted lead teacher with children daily. Potted trained toddlers aging from 2-3 years old.
Assisted on field trips. Decorated class room to season and leason plan. Allow the approved
curriculum. Checked and changed infants as needed. Prepared breakfast, lunch and snack for the
children. Completed lesson plans and sent home daily reports.
GWEN ANDREWS INCTALLAHASSEE, FLORIDA
**Office Assistant/Home Health Aide October 2008 - September 2010
Answered and routed calls using multi-line phone system. Organized and maintained files
Interviewed potential employees. Accompanied clients to appointments. Provided personal care
for individuals with disabilities. Monitored intake of medications. Performed light housekeeping.
DOLLAR TREE STORETALLAHASSEE, FLORIDA
**Key Holder/Cashier September 2007 - October 2008
Open and closed store. Supervised 15 employees. Completed daily bank deposits. Scheduled
work hours of employees. Handled truck orders and deliveries. Ensured store and shelves are
cleaned and organized daily. Performed cashiering duties as needed.
EDUCATION
LINCOLN HIGH TALLAHASSEE,FLORIDA
High School Diploma, May 2003
WORKFORCE INNOVATIONTALLAHASSEE,FLORIDA
May 2012-Jun 2012
CPR/FIRST AID CERTIFIED
CHILDREN & FAMILIESTALLAHASSEE,FLORIDA
Mar 2011-Sep 2012
Mandatory 45 hours completed for Child Care Cerification
ADDITIONAL SKILLS
Computer: MS Word, Excel, Internet, 10-key stroke, powerpoint Use Wireless handsets Great
Communication and Interpersonal Skills, Awarded Best Customer Rep
Contact this candidate