Customer Service Project Manager

Tamika McKenzie

** ****** ****** ( Springfield, MA 01109 413-***-**** (

************@*****.***

Administrative Assistant ( Office Manager ( Customer Service (

Technology Support

Summary of Qualifications

"EXTREMELY PROFESSIONAL CHARACTER AND IMPECCABLE BUSINESS IMAGE!"

. Tenacious administrative support professional with 7 years' diverse

experience in various administrative roles, including office operations,

technology support, and customer service.

. Strong technical and interpersonal skills to improve organizational

efficiencies.

. Accomplished record of successfully overseeing projects through to close;

fantastic time management skills.

. Optimistic, motivated, and reliable team player; works well under

pressure.

. Pleasant, honest, and ethical; works in accord with staff and management.

. Excellent organizational and communication skills; patient and

resourceful in solving problems.

. Proficient in Microsoft Word, Excel, PowerPoint, Access, Publisher, and

Outlook; types 40 wpm; familiar with Twitter, Facebook, BlackBerry,

Tablets, and iPads.

. Experience with AS400 system and SAP

Professional Experience

ACCOUNT FIELD SERVICE SUPPORT COORDINATOR

AUG 2012- JUNE2013

KONICA MINOLTA BUSINESS SOLUTIONS (Temp Agency)

Windsor, CT

. Deployment Project Support

. Coordinate service personnel to arrive and perform duties for

install/movement

. Resolve escalations

. Coordinate install/movement of equipment

. Monitor install/movement/deployment to completion

. Research and resolve service issues

. Liaison for 3rd Party Service

. Process and monitor 3rd party invoicing to help identify ways to

reduce expense

. Perform Other Duties as Assigned

Assistant Manager (Part-Time)

2010- 2013

D&G JAMAICAN CUISINE RESTAURANT

Springfield, MA

Prepare sales and purchase log reports for the Accountant, Manage and order

inventory, open mail and pay utility bills and Insurance. General office

duties, Supervises 5 employees and make employees shift schedule.

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Professional Experience (Continued)

Project Manager - Senior CSR 2007 - 2010

FM Facility Maintenance Hartford, CT

. Managed Frost Bank, Wachovia Bank, Citibank, Regions Bank, and Bank of

America properties.

. Resolved Frost Bank janitorial, electrical, handyman, pest control,

doors, plumbing, and landscaping issues.

. Created service request; qualified vendors to fix issues and followed

through until the work is completed.

. Submitted monthly inspection reports, prepared and presented proposal and

bids to Corporate.

. Conducted daily follow-up with vendors, site location, and Wachovia's

call center; obtained approvals for estimate and provided status on

service request.

Front Desk Agent 2007

Comfort Inn Cruise port/Airport Hotel Hollywood, FL

. Performed hotel check in/out; processed credit card authorizations and

bucket checks.

. Provided customer service, dispatched housekeepers and maintenance,

scheduled cruises, and planned shuttle transportation.

Technical Support Engineer - Comcast and Hughes Net Satellite Internet

2005 - 2007

The Answer Group - Call Center Margate, FL

. Managed Frost Bank, Wachovia Bank, Citibank, Regions Bank, and Bank of

America properties.

. Resolved Frost Bank janitorial, electrical, handyman, pest control,

doors, plumbing, and landscaping issues.

. Created service request; qualified vendors to fix issues and followed

through until the work is completed.

. Submitted monthly inspection reports, prepared and presented proposal and

bids to Corporate.

. Conducted daily follow-up with vendors, site location, and Wachovia's

call center; obtained approvals for estimate and provided status on

service request.

Administrative Assistant - Office of Institutional Advancement 2004 -

2005

Staffing Now Pompano, FL

. Performed reception and general office duties, including managing files

and creating labels.

. Controlled 12-20 line switchboards; dispatched service teams.

. Prepared contracts, repair orders, and cancellation letters.

. Prepared cover letters and contracts for Account Representatives.

. Generated sales and maintenance reports; repaired K-Drive and performed

new installation.

. Conducted account research for Sales Representatives; maintained sales

and quote logs.

. Attended weekly sales meeting; took minutes and prepared follow-up

emails.

. Executed direct and bulk mail projects; completed purchase orders,

subcontracts, and follow-up phone calls for warranty and certificate of

insurance; revised plan sheets and DHL online.

Education / Awards

ASSOCIATE DEGREE IN HEALTH CARE ADMINISTRATION

2012

Ashworth College

Norcross, GA

Career Diploma in Small Business Management

2012

Penn Foster Career School

Scranton, PA

. Top Performer Award, FM Facility Maintenance, Hartford, CT

2008 - 2009

. Six Time Employee of the Month, FM Facility Maintenance, Hartford, CT

2008 - 2009

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