Customer Service Sales Representative

**** ******* ***** ****, *********, Texas, *****, Cell: 469-***-****

Victoria C. Few

Objective

I am currently seeking a career position with an Organization that will

allow me to utilize my retail and customer service experience, skills,

knowledge, training and company growth.

Experience

September 2013-presence Connextions

Richardson, TX

Customer Service Representative (United Health Care)

. Receive inbound calls from customers' interested in health insurance

products. Respond to TV commercials, direct mail and print

advertisements received. Generate follow-up appointments to have a

licensed field agent go to their home or a licensed agent call them.

. Support Insurance and/or Prescription Drug Plans. Educate customers on

plans and processes. Provide assistance with enrollment. Qualify

customers for community meetings and in-home appointments

. Provide objective information pertaining to coverage, annual notice of

change, pharmacy/network coverage, and drug formularies. Ensures

proactive customer service / sales techniques with the highest degree

of courtesy and telephone etiquette. Performs other duties and tasks

as assigned

September 2012May2013 Syncreon Warehouse

Grapevine, Texas

Auditor

. In charge of making sure the orders are right before they get picked

up. Organization, system, process, enterprise, project.

March 2010 -May2013 OfficeMax

Dallas, Texas

Impress/Cashier Representative

. Organize Print orders for Business and Individuals and Process Phone

request. Set up special orders for book binding, poster prints, small

to large copy orders.

. Customer Service and Data entry, answer phones, organize merchandise,

filing and checking customers out.

March 2012 November 2012 Verizon Wireless

Lancaster, Texas

Cell Phone Sales Representative

. Duties: Activate, phone sale and cell phone troubleshooting. Customer

Service, data entry, cashier.

Education

East field Community College Medical Office

Administration Mesquite, Texas

Lancaster High School Diploma

Lancaster, Texas

Special Awards/Certificates

Windows XP, NT, ME, Vista, Power Point

Excel, Access, Word 2011

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