Customer Service Office Assistant

NAOMI KING

**** *. **** **. *********, WI *****.***-***-****.***********@*****.***

Job Target:

SUMMARY

Experienced Customer Service Representative. Analyzed and processed various

types of payments. Dedicated and loyal employee. Excellent phone skills and

outstanding communication abilities. Trained team members and served as

lead person for process improvement initiative. Working knowledge of

Word, Excel, Outlook, Power Point and SAP.

EXPERIENCE

We Energies Milwaukee, WI

2/92 TO 11/11

Career Progression[pic]

OFFICE ASSISTANT 3

. Processed payments. Through customer contact, account analysis, and

other means acquired missing information to correctly post payments.

. Provided training to team members and other employees. Served as lead

person to merge the Remittance processing teams of We Energies and

Wisconsin Gas Company.

. Instructed schools and other community groups on safety, conservation,

and other energy related topics as a member of We Energies Speaker's

Bureau.

. Served on several committees as departmental or group representative.

This included a Joint Governance Committee for problem solving composed of

Union, Represented, and Executive level employees.

DISPATCHER/CUSTOMER RECORD CLERK

. Dispatched orders to field collectors and updated related computer

records.

. Processed payments as described above in Office Assistant 3 duties

. Served on focus group and provided written documentation resulting in

the Customer Record Clerk position being upgraded to Office Assistant 3.

. Cashiered at multiple bill payment sites. Responsible for opening the

booth and safe daily and for clearing and balancing the cash drawer.

Astronautics Corporation of America Milwaukee, WI

Prior to 1992

Career Progression[pic]

BUYER

. Procured mechanical and electrical parts for government aircraft

instruments.

. Developed and selected suppliers in addition to preparing and

negotiating annual contracts.

EXPEDITOR

. Coordinated procurement of material, by job, through weekly production

meetings, supplier contact, and communication with buyers

. Supported production team and engineers to help resolve quality issues

and expedite parts for projects

. Prepared and presented weekly status report to the Director of

Purchasing

EDUCATION

Northwestern University Evanston, IL

Chemical Engineering

(Completed Coursework - attended 3 years)

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