Wayne Carpenter

**** ******** *****

Belvidere, IL 61008

815-***-**** cellular

accxvs@r.postjobfree.com

Professional Summary

A proven Professional and Leader with 20 years of very successful experience in sales, operations and

management primarily with outsourced services. (16 years with one company). In addition to sales/sales

management experience in business services. Consistently ranked in the top 10% Nationally including

being #1 in the country for selling our outsourced services and numerous awards as a manager. I have

had success in virtually every vertical market to include Hotel/Resorts, Hospitals, Medical Clinics,

Schools and Universities, Retail, Nursing Homes, Property Management, Health Clubs, Dental, and

Large Commercial Offices. Some additional key strengths include:

* Successful Regional Manager * Successful GM Experience * Account Management

* Successful Operations Experience * Solution Based Sales * Creative Marketing

* Presentations (group and individual) * Business Start Ups * Experienced Trainer

* Certified Franchise Legal Trainer * Customized Proposals * Closing Business

* Extensive Franchise Knowledge * Managed 32 Direct Reports *Work Autonomously

* Regional Manger Experience * General Manager Experience *Account Management

*Responsible for 300 Unit Franchises *Excel, Word, Powerpoint * Relationship Building

Professional Experience

EBM, Inc. (December 2011 – 2013)

Director of Hospitality Services

Created, developed and started a new division for this Chicago based company

Providing outsourced services and staffing services to the Hotel and Resort Industry.

• Responsible for all aspects of this division to include sales, marketing, operations, hiring

and training.

• Built this division from Zero customers or references to $1.8 million in annualized

billing in 16 months.

• Key Brands that I sold and started include the Hilton, Marriott, Intercontinental, Choice,

Wyndham and Best Western Brands.

• Created Every aspect of this division to include sales/marketing plan and materials,

training manuals, training cards, hands on training, hiring of employees and managers

and acted as account manager during the duration of the contract.

UNITED SERVICE COMPANIES (February 2011 – October 2011)

Director of New Business Development

• Responsible for growing the Hospitality Services Segment of the Market

Place in Florida, Wisconsin and Illinois for both contract cleaning

and temporary staffing.

• Additionally assigned the task of growing the retail and large single tenant

account markets utilizing my sales and operational experience in numerous

verticals.

JANI-KING INTERNATIONAL, INC. (1991-2003 & 2006-2009)

World’s # 1 Outsourced Commercial Cleaning Franchise Company.

Sales Executive, Sales Manager, Regional Manager, Regional Director

• Worked in several regions by way of Chicago to include New York, Los Angeles,

Milwaukee, Jacksonville, Dallas, Madison and Nashville.

• Top 3% of all sales people internationally for 5 years to include finishing #1 on 2

separate occasions.

• Top 10% of managers for high levels of annual growth and profit for 12 years.

• 100% success rate in rebuilding struggling regions via proper leadership of sales,

and operations in addition to personal efforts in the field to grow these regions.

• Numerous awards for both sales and management to include Presidents Club,

Sales Person of the Year, Double Diamond Club, Diamond Club and Big Hitters

Club.

• Managed and was directly involved in all departments of my regions to include

Telemarketing, Sales, Operations, Accounting, Customer Service, Franchise

Sales, Inside Sales and General Office Administration.

• Sold Outsourced Services on behalf of the Franchise Owners. Sold into virtually

Every vertical market possible. Contracts could range in size from $200 per

month to $60,000 per month.

• Was Responsible for over 300 Unit Franchises on a daily basis in one region.

• Transferred numerous times to fix struggling offices with a 100% success rate.

Took Los Angeles from $642,000 monthly to $955,000 monthly in 2 years.

Took New York from $222,000 to $325,000 in one year. Took Jacksonville from

$208,000 to $555,000 in 2 years. Opened Madison, WI and built it to $70,000

in one year.

EDUCATION

University of Dubuque (1986-1987)

General studies and earned a Varsity Letter in Football

Illinois State University (1987-1990) - Psychology

References and Verification of Achievements

Available Upon Request

Contact this candidate