Customer Service Accounts Payable

Ms. Kimberly C. Colley

***** ********* ****** ? Inkster, MI 48141 ? United States ?

Cell: 734-***-**** ? *************@*****.*** ?

Profile

I am very experienced in data entry having been an accounts

payable clerk and analyst for 8 years, as well as working in

customer service for 6 years. My job duties included accurately

keying in alpha-numeric data daily from several hundreds of

invoices, keeping vendor contact information updated, check runs

and running reports in accounts payable software.

Customer service experience included: taking calls, accurately

keying in customer information and order entry, order processing

and management. Also experienced in excel spreadsheet maintenance

and creation, web to Excel transposition, PDF to Word conversion,

data transfer, internet research etc.

Selected Achievements

. Researched, analyzed, and . Designed training manuals

identified system-processing error for In-House financial

that Recovered US$3 million. software applications.

Maintained a high level of vendor . Devised a system to process

satisfaction. filing of documentation for

. Negotiated effectively with vendors more efficient research

to delay payments to 60+ days, as capabilities.

needed. . Successfully retained 100%

of 75 vendors while

maximizing cash reserves.

Experience

Owner

2012 - Present SOCIAL MEDIA MANAGER SOCIAL ECHELON, Inkster, MI.

Analyze, create, maintain and market social media presence for

companies through various social media platforms. Developing

strategies and tactics that enhance a company's brand through

social media. Create engaging campaigns that bolstered audience

participation Tracked and monitored clients engagement and reach to

analyze demographic behavior and future marketing trends.

Customer Service

2012 - Present CUSTOMER SERVICE REPRESENTATIVE WEST AT HOME,

Omaha, NE

Take and process incoming calls from customers for products and

information seen on TV. Input customer information and answer

questions pertaining to products

Owner

2009 - 2012 Manager CITY VERVE, Inkster, MI

Work at home processing internet orders via the computer. Reviewed

and setup manufacturers to drop ship products directly to

customers. Processed orders from customers, input details of

transactions into excel spreadsheets. Set up payment to

manufactures and received shipping and tracking information to give

to customers. Took incoming calls from customer and manufactures as

well as made calls pertaining to product and delivery times and

methods. Processed any returns or refunds.

ACCOUNTS PAYABLE

2001 - ACCOUNTS PAYABLE ANALYST, FAYGO BEVERAGES, Detroit, MI.

2006

Resolves vendor relations problems by clarifying the vendor's

complaint, determining the cause of the problem, selecting and

explaining the best solution to solve the problem, expediting

correction or adjustment and following up to ensure resolution.

Recommends potential products or services to management by

collecting vendor information and analyzing vendor needs.

Responsible for tracking expenditures of $650,000/week and

communicating with each department to maintain proper compliance

with internal controls. Reconcile and distribute payment to

multiple vendors ensuring prompt payment of invoices and

realization of cash discounts of $50,000 annually. Generate daily

operating reports for review by management.

ACCOUNTS PAYABLE / RECEIVABLE

1999 - 2001 ACCOUNT ANALYST, A.C. Masonry, Frison & Smith.

Tasked with managing all payable transactions with a consulting

perspective. Aggressively administer all invoice processing for

vendor payments received via mail. Directed company's work plan to

implement best practice initiatives, which consisted of documenting

all issues, concerns, and actions that needed attention, research

if any, as well as recommendations to upper management. Able to

meet aggressive deadlines, multi- task and deal with demanding

clients.

Computer Skills

MS Office, PeopleSoft, Peachtree, Platinum,

Quickbooks and Mas90 .

Education

Business Administration

1986 Tuskegee

University, Tuskegee, AL.

Honors & Activities

Community Service Team- Faygo

Beverages 2005.

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