Customer Service Manager

Matthew P. Handrick

. **** Umstead Hollow Place . Cary, NC . 27513 . 301-***-**** .

**********@*****.*** .

Education

Master of Business Administration, Ongoing

University of Maryland University College . Adelphi, MD

Criminal Justice, Bachelor of Science 2010

University of Maryland University College . Adelphi, MD

Select Courses: Computer Forensics, Counter-terrorism, Drugs and Crimes,

Intelligence Agencies

Professional Experience

Operations Manager, Garner & Duff Flowers . 10/10 - Present

. Instrumental in a 14% growth year-to-year since joining the company,

as well as impacting profitability transferring the house accounts to

direct pay and reorganizing the way the shop takes orders to be more

financially beneficial.

. Entirely restructured the way the wire services (a major component of

the flower industry) were handled which has streamlined the process for the

staff leading to less fatigue and a smoother working environment.

. The average revenue from wire orders increased by 18% year-to-year in

the time when the average wire shop saw a drop of between 2% and 6%, and

saw a 7% reduction in our ordered product.

. Works with partner organizations such as our four wholesale

distributors and dozens of local organizations on a business to business

level which has led directly to our growth as well as built closer bonds to

many of our associates.

. Deals with customers on a customer service level.

. Manages the business drivers directly, organizes daily routes, and

handles any scheduling conflicts or problems of a varying degree that might

arise regarding the driving staff.

. Maintains the company website, a fast growing element of the business,

Facebook, Twitter, and other social media accounts.

Jesus the Good Shepard . 7/06 - 9/08

. Events work for large church events dealing primarily with the

organization and management of the event.

Oscar H. Pressel, CPA . 2/04 - 7/06

. Worked primarily transposing and decoding expense sheets for various

businesses and

personnel.

. Gained valuable insight into tax codes and law.

Team Manager, Captain of Descent Paintball Organization . 5/04 - Present

. Organized 25 countrywide events scheduling travel and accommodations

for nationally ranked paintball team.

. Instrumental in outlining and raising financing for the team.

. Established crossroads in the paintball industry for sponsorship and

partnerships.

. Continued as the on-field and events captain and overall coordinator

at events of 8-10 semi-professional paintball athletes.

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