CHARLOTTE R. GOFF
**** ********** ****** **** ******, TEXAS 75172
214-***-**** ( *****@*********.***
Functional summary
< Committed to professionalism; highly organized, work under
strict deadline schedules with attention to detail, have
excellent written and verbal communication skills.
< Ability to adapt to change and handle multiple projects
simultaneously. I'm a proven leader and team oriented.
< Obtained over 12 years of customer service; general
< Maintained high standards of my work ethics; loyalty,
dedication, work well in a team environment with minimal
supervision. I'm committed to delivering the needs of
internal and external clients in serving your organization.
Summary of qualificatons
* Able to relate to creative and technical staffs
* Excellent customer service skills
* Strong interpersonal and problem solving skills
Microsoft Word, Excel, Oracle, Outlook, Access, 50wpm and
11,000 keystrokes
Professional Experience
2009 - Contract worker Dallas, TX
Data Entry Clerk/ Customer Service Rep (Internet Help Desk)
Received over 80 inbound calls per day; assisting customers
with their WOTC application and resolved the problem in a
friendly timely manner and helped train new employees.
1999-2008 First American Westlake, TX
Accounts Payable Clerk/ AP Lead
Prepared check runs, keyed invoices, audit batches and
reviewed check logs for accuracy. Loaded check stock;
overseen the day to day processes, trained and assisted the
AP clerks.
Education
Northwood University Cedar Hill, Texas REFERENCES
AVAILABLE