Sales Customer Service

E.Thomas Whittinghill

**** ******* ***** ** *** NM 87114

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***************@*****.*** . 407-***-****

Qualification Highlights

. Managed daily operations of high volume business's between $200,000

and $400,000 monthly sales through improved management techniques,

attention to detail, inventory control, and developing customer, vendor,

and staff relationships

. Displayed strong leadership and team building skills which motivated

staff to achieve results. Excellent demonstration of conflict resolution,

time management, and interpersonal communications; adept with performance

and productivity improvement

. Proven ability to perform in fast-paced environments and manage

multiple projects simultaneously, consistently meeting deadlines/ quotas

. Highly effective with networking, building and maintaining client

relationships, and diligent follow-up

. Excel in negotiations leading to a proven track record in both inside

and outside sales; continuously exceeded sales goals in commission based,

compensation structure

Employment History

Finance Manager

2013 - Present

F and M Auto Sales

Albuquerque, NM

Assist customers in providing best finance and insurance product to suit

individual needs and ensured maximum profit

for dealer. Overcome objections during product purchases. Coordinate with

various lenders for loan programs. Manage all loan packages and reviewed

for accuracy. Establish and maintain good working relations with various

finance sources. Coordinate

with sales management to design sales strategies.

Regional Sales Manager

2013-

2013

Aquasense-Office and Home Water Solutions

Albuquerque, NM

Recruit to achieve revenue goals through company strategies in the

Albuquerque and greater New Mexico territory. Oversee all contractual

agreements between customers and company. Direct sales and key account

management. Target and penetrate large market of small, medium, and large

Fortune 500 companies.

. Achieved sales quotas in 6 of 7 months of responsibility

. Directly propelled growth of company from 305 accounts (5year

period) before tenure to nearly 460 in 7 months;

34% growth

Senior Sales Representative

2009-2013

Verizon Cellular Sales

Central Florida Market

Retail and Business to Business wireless technology and solution sales.

. Consistently thriving in top % of sales agents in 100% commission

structure

. Senior Rep with longstanding tenure in high turnover market

Sales Director

2008-

2009

Heron Lawn and Pest Control

Altamonte Springs, FL

Accountable for creating new accounts/customers in business-to-business

sales and territory development. Responsibilities include comparing and

contrasting products and services, overcoming objections, and exceeding

customer service expectations.

. Grew territory 53% in just under one year (366 customers to 559; 193 new

customers during tenure, 366 over previous 6 years)

. Devised and implemented new sales tools for sales staff which increased

marketing effectiveness

General Manager

2005

Froggers Grill and Bar

Orlando, FL

Oversaw all daily operations. Human Resource experience includes

recruitment, screening, hiring, implementation of training programs,

effective discipline, prevention of internal theft, coaching and motivation

of staff, safety and accident awareness, management development, and

production of comprehensive employee rules and procedures manuals.

Knowledgeable in P&L management, training, strategic planning, budgeting,

financial reporting, and leadership qualifications. Led company to

substantial revenue gains by establishing sales goals, initiating cost

containment processes, keeping an eye on details, providing hands-on

training and motivating personnel.

. Turned profit in failing location after only second month of

directing operations

. Maintained 5-10% profit of net sales

. Reduced turnover by 50% resulting in increased productivity and

decreased turnover cost.

Manager

2004-2005

Winter Park Alehouse

Winter Park,

FL

Responsible for all areas of operations. Participated in inventory and

ordering of food and supplies, food quality, and vendor relations. Managed

cost controls for food, labor, and overall budget. Respected team leader

with record of inspiring high morale and productivity. Skilled in staff

training, development and performance management to meet/exceed operational

and financial goals through performance/quality improvements. Established

reputation for motivational and hands-on management style that inspires

teamwork.

. Completed Manager-in-Training program in only 2 weeks as compared to

company's standard 10 week program.

. Analyzed and improved bar cost 2% monthly, within 2 months of

assuming area of responsibility

Sales Representative

2003-2004

Performance Honda

Fairfield,

OH

Provide customers with product knowledge. Ensure customer retention

through outstanding customer service. Proficient at contract negotiations.

. Received "Top Gun Award" 4 separate months in first year (Top ten

sales personnel of over 100)

. Excelled in a self-driven, commission-based position; continuously

exceeded monthly sales goals and quotas

Education

B.S., Hospitality Management

2006-2008

University of Central Florida

3.9 GPA; Eta Sigma Delta, International Honor Society selectee

Dean's List, President's List; UCF Scholars Award recipient

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