Manager Supervisor

**** **** ****** ****

R obert L

Hartselle, AL **640

Cowan 256-***-****

******.*****@*****.***

Logistics

www.linkedin.com/in/rlcowan

M anager

Robert L Cowan

PERSONAL STATEMENT

An educated and competent logistics manager who has a positive t rack record of delivering the r ight products,

i n the r ight quantities, to the r ight location and at the right time

Results-oriented, process driven, with the ability to develop efficient logistic procedures; Extensive exposure to

f irst t ier logistics; Pro-active and able to multi-task without losing focus on customer expectations; Able to

quickly establish clear expectations of staff by demonstrating high standards of work practices and modeling a

safety conscious attitude

Repeated honors and recognition for achieving top center in the district; received top honors yearly for reaching

safety goals; repeated recognition as a master t rainer

AREAS OF EXPERTISE

Logistic operations Logistic outsourcing Transportation Shipping & receiving

Regulatory compliance Health & safety m anagement Warehouse management

Budget setting & Route management Fleet management Legal compliance issues

forecasting Cost reduction Corporate strategies Demand planning

Contract negotiations Labor relations Distribution Resource management

Internal quality audits Service level agreements m anagement Equal opportunities

Route management Profit & loss

Strategic planning

PROFESIONAL EXPERIENCE

Center Supervisor and P reload M anager, 1998-Present, UPS, North Alabama

Responsible for all on site aspects of the logistics and customer delivery operations, while ensuring that each

stage of the distribution process progresses on time, on budget and to the r ight quality standards

Establishing and implementing logistics procedures in line with organizational

requirements

Coordinate and supervise hi ring, termination, scheduling, payroll and administrative tasks

Supervise and delegate t raining efforts for employees, including preload, unload, and

supervisory in job duties, contract expectations, and compliance issues; Coordinate

educational projects

Organize and supervise employees performing in a variety of work groups - customer

retention, comprehensive health and safety compliance (CHSP), sales lead, mentorship,

damaged material process (DMP), United Way Campaign, among others

Ensure that all contractual obligations are fully understood by the logistics team; the

efficient running of administration and office procedures

Ensure daily operational review/quality control of accountability to ensure compliance,

company standards for efficiency and safety are met

Lead implementation teams when implementing ORION, CHSP, and EDD - different

p rojects to enhance the technology of delivering packages, streamlining work efficiency,

w hile at the same t ime ensuring adherence to safety commitments in respective centers

Visit clients to build relationships and identify needs

Respond to customer queries and complaints in an efficient manner

Administer t r ial audits to ensure center preparation for Keter and OSHA audits

Conduct disciplinary, capability and grievance investigations and taking appropriate action

to address any failings; Conduct crime and loss investigations into missing stock and loads

Perform managerial duties across multiple facilities – Center supervisor, Decatur, AL

(2009–present and 2000-2004); Preload manager, Huntsville, AL (2008-2009); Center

supervisor, Hartselle, AL (2004-2008); Preload supervisor, Florence, AL (1998–2000)

P roperty M anager, 2013–Present, C&C Properties, Decatur, AL

Maintain property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining

and securing premises

Establish rental rates by surveying local rental rates; calculating overhead costs,

depreciation, taxes, and profit goals

Att ract tenants by advertising vacancies; obtaining referrals from current tenants;

explaining advantages of location and services; showing units

Contract with tenants by negotiating leases; collecting security deposit

Robert L Cowan

Accomplish financial objective by collecting rents; paying bills; forecasting requirements;

p reparing an annual budget; scheduling expenditures; analyzing variances; initiating

corrective action

Maintain property by investigation and resolving tenant complaints; enforcing rules of

occupancy; inspecting vacant units and completing repairs; planning renovations

Enforce occupancy policies and procedures by confronting violators

D r iver and P reload Worker, 1993-1998, UPS, Decatur, AL

SPECIAL KNOWLEDGE & TRAIN ING

• Occupational Safety & Health Administration (OSHA)

• Department of Transportation (DOT) regulations

• Union labor relations

• Federal aviation administration (FAA) packaging guidelines

• Hazardous materials responder t raining (HAZMAT)

• Lockout certified

• Damaged materials process (DMP) lead t rainer

• Certified driver t rainer

• Certified supervisor t rainer

• Certified accident and injury investigator

• Computer and Internet literate

EDUCATION

Bachelor of Science, H uman Resource M anagement, Athens State University, Athens, AL (1997)

Robert L Cowan

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