Isabel Chapa

*** ***** **

Hollister, CA *****

831-***-****

accxu5@r.postjobfree.com

Objective To obtain a rewarding position and to acquire the understanding of how

to offer best customer service and to gain knowledge of daily operations

of the company.

Qualificatio

ns Computer proficient: MS Office; Word, Excel, PowerPoint.

Multi-line phone reception and Superior Customer Service.

Typing (50 wpm) 10-key by touch.

Night Auditor

Sales/Sales Associate

Knowledge of handling general administrative and clerical tasks.

Quick-Books bookkeeping, data entry, invoicing

Bilingual: English and Spanish.

Employment All-American Logistics, Stockton, CA

Experience 02/2014 to 02/2014

Administrative Assistant

Check via phone all references for each individual company

Confirm each individual file for each company are accurate and ready

Scan all billing into computer system and accurately confirm billing

amount is correct

Data entry of all billing inventory

Assist with all other office administrative duties

Holiday Inn Express, Morgan Hill, CA

07/2013 to 01/2014

Front Desk/ Night Auditor

Acts as manager on duty and follows the prescribed MOD procedures on

communication, emergency procedures and guest satisfaction

Enters daily changes and balances accounts such as guest, house, guest

tray, and city ledger and advance deposits. Resets system for the next

business day.

Ensures that the night audit procedures are completed on a daily basis

and the information entered and posted are accurate, balanced and

timely.

Enters information, prints reports and interprets reports in the night

audit in an accurate, timely manner per night audit guidelines.

Accurately computes bill, collects payment, makes change for guests and

makes deposits according to KHC cash handling procedures.

City Of Gilroy Aquatics, CA

05/2013 to 07/2013

Pool Cashier

Perform general cashier and clerical functions, collect fees and

registration.

Answer telephone, provides information in response to inquiries,

directing calls as needed in a courteous and professional business

manner. Make outgoing calls as necessary, including, but not limited to

returning calls and requesting information.

Prepare related reports using mathematical calculations.

Light bookkeeping and clerical tasks, including balancing daily.

Reconcile and deposit of revenue using the cash handling policy and

procedure.

Greet the public and provide assistance using proper customer service.

Issue swim passes via the computer membership program.

Keeps inventory on supplies and requisition supplies as needed.

Secure necessary city valuables and evening deposit at end of day.

Assist in first aid and emergency procedures as needed

Wal-Mart, Gilroy, CA.

06/2012 to 05/2013

Cashier/Customer Service/Customer Service Manager

Customer Service, cash and credit handling, closing registers with

accurate count.

Assist customers with returns, exchanges, purchasing store protections

plans

Assisting in overseeing front end of store

Answer telephone inquiries from customers and stores regarding the

status of units and other service issues

Resetting registers for following shift

Implement customer service policies and procedures

Deer Garden Rejuvenative Foods, Hollister, CA.

01/2006 to 04/2009 Secretary

Perform filing of billing statements; Data entry of company orders.

Updated inventory on computer based system, weekly inventory count.

Input invoice data into QuickBooks, created labels and

shipping/receiving.

Assist clientele via phone, bilingual customer greetings and accurate

messages.

Assist with all other office administrative duties

Education San Andreas High School, Hollister, CA.

2010

DeVry University, Fremont, CA: Criminal Justice

2010

Center for Employment Training, Gilroy, CA.

2012

Medical Administrative Assistant, Certificate.

References

Debra Silver, President/All American Logistics. 866-***-****

Desiree Escoto, Recruiter/Adecco Group. 209-***-****

Muriel Quance, CET Director/Medical Administrative Assistant.

408-***-****

Doug Reynolds, Industrial Relations. 408-***-****

Evan Richards, Owner/Deer Garden Rejuvenative Foods. 831-***-****

Johnny I., Assistant Manager/Wal-Mart. 408-***-****

Contact this candidate