Customer Service Administrative Assistant
Resume:
Isabel Chapa
Hollister, CA *****
********@*****.***
Objective To obtain a rewarding position and to acquire the understanding of how
to offer best customer service and to gain knowledge of daily operations
of the company.
Qualificatio
ns Computer proficient: MS Office; Word, Excel, PowerPoint.
Multi-line phone reception and Superior Customer Service.
Typing (50 wpm) 10-key by touch.
Night Auditor
Sales/Sales Associate
Knowledge of handling general administrative and clerical tasks.
Quick-Books bookkeeping, data entry, invoicing
Bilingual: English and Spanish.
Employment All-American Logistics, Stockton, CA
Experience 02/2014 to 02/2014
Administrative Assistant
Check via phone all references for each individual company
Confirm each individual file for each company are accurate and ready
Scan all billing into computer system and accurately confirm billing
amount is correct
Data entry of all billing inventory
Assist with all other office administrative duties
Holiday Inn Express, Morgan Hill, CA
07/2013 to 01/2014
Front Desk/ Night Auditor
Acts as manager on duty and follows the prescribed MOD procedures on
communication, emergency procedures and guest satisfaction
Enters daily changes and balances accounts such as guest, house, guest
tray, and city ledger and advance deposits. Resets system for the next
business day.
Ensures that the night audit procedures are completed on a daily basis
and the information entered and posted are accurate, balanced and
timely.
Enters information, prints reports and interprets reports in the night
audit in an accurate, timely manner per night audit guidelines.
Accurately computes bill, collects payment, makes change for guests and
makes deposits according to KHC cash handling procedures.
City Of Gilroy Aquatics, CA
05/2013 to 07/2013
Pool Cashier
Perform general cashier and clerical functions, collect fees and
registration.
Answer telephone, provides information in response to inquiries,
directing calls as needed in a courteous and professional business
manner. Make outgoing calls as necessary, including, but not limited to
returning calls and requesting information.
Prepare related reports using mathematical calculations.
Light bookkeeping and clerical tasks, including balancing daily.
Reconcile and deposit of revenue using the cash handling policy and
procedure.
Greet the public and provide assistance using proper customer service.
Issue swim passes via the computer membership program.
Keeps inventory on supplies and requisition supplies as needed.
Secure necessary city valuables and evening deposit at end of day.
Assist in first aid and emergency procedures as needed
Wal-Mart, Gilroy, CA.
06/2012 to 05/2013
Cashier/Customer Service/Customer Service Manager
Customer Service, cash and credit handling, closing registers with
accurate count.
Assist customers with returns, exchanges, purchasing store protections
plans
Assisting in overseeing front end of store
Answer telephone inquiries from customers and stores regarding the
status of units and other service issues
Resetting registers for following shift
Implement customer service policies and procedures
Deer Garden Rejuvenative Foods, Hollister, CA.
01/2006 to 04/2009 Secretary
Perform filing of billing statements; Data entry of company orders.
Updated inventory on computer based system, weekly inventory count.
Input invoice data into QuickBooks, created labels and
shipping/receiving.
Assist clientele via phone, bilingual customer greetings and accurate
messages.
Assist with all other office administrative duties
Education San Andreas High School, Hollister, CA.
2010
DeVry University, Fremont, CA: Criminal Justice
2010
Center for Employment Training, Gilroy, CA.
2012
Medical Administrative Assistant, Certificate.
References
Debra Silver, President/All American Logistics. 866-***-****
Desiree Escoto, Recruiter/Adecco Group. 209-***-****
Muriel Quance, CET Director/Medical Administrative Assistant.
Doug Reynolds, Industrial Relations. 408-***-****
Evan Richards, Owner/Deer Garden Rejuvenative Foods. 831-***-****
Johnny I., Assistant Manager/Wal-Mart. 408-***-****
Contact this candidate