Manager Quality

George D. Williams, II

*** ** **** ****** *********, OR 97124 Ph: 614-***-****

************@*****.***

Results-oriented and highly organized professional seeking to leverage administrative strengths and passion

for information management towards a dynamic position in the community development sector. Possess

more than five years in community outreach directing and managing community programs and maintaining

quality within program budgets. Creative and innovative forward-thinker with a high aptitude for acquiring

new skills and information at a fast pace. Fluently bilingual in Spanish and conservational speaker of

Portuguese.

PROFESSIONAL STRENGTHS

Advanced Computer Skills Strong Technical SkillsHighly Quick LearnerAbility to

Organized Multi-Task

Strong Communication Skills

Results-Oriented Quality Management

Incisive Analysis

Strategic Partnerships Integral Problem Solving

High Motivation Ability

Project Management

Capable Under Pressure

PROFESSIONAL BACKGROUND

Diversity Global, Washington, DC (October 2013 - Present)

Founder & Development Manager

Founded Diversity Global and helped develop it into a quality program provider within the study abroad

community, as well as a conduit for international service opportunities. Built relationships with other small

businesses, and is affiliated with "Authentic Movements", a collection of mission-based for-profit businesses

that exercise the principles of socially responsible business practices.

Developed and implemented the business model, budgets, databases, website and blog, SEO, marketing plan,

as well as the content and execution of various Diversity Global projects. Developed and maintained

payment policies and procedures and accounted for cash flow along with past and projected spending.

Presided over plans and execution of Diversity Global's expansion strategy. Built relationships and

negotiated partnerships that have allowed the business to acquire space for the operation of programs in

Ecuador, and laid the groundwork for smooth expansion and transition, through the establishment of valuable

contacts and country-specific program development, to the Dominican Republic and Cuba.

Courtyard by Marriott Downtown Portland, Portland, OR (Summer 2013)

Front Desk Agent

Maintain electronic inventories pertinent to vacancies, reservations, housekeeping and room status.

Maintained and compile reports relevant to guest accounts, receipts and vouchers both manually and

electronically. Highly skilled in customer services activities – both on telephone and in person.

La Escuela de Palave, Santo Domingo, Dominican Republic (Summer 2011)

Teacher/Instructor

Taught conversational Spanish and grammar to Haitian refugees and immigrants. Developed lesson plans

which included basic vocabulary, grammar, numbers and rudimentary arithmetic. Provided individual

instruction for struggling students creating personalized lesson plans for success.

Office of the Mayor, Columbus, OH (2010)

Community Affairs Intern

Created and maintained databases that housed information pertinent to demographics for every county,

nonprofit, church, etc. for the state of Ohio from which I manipulated and compiled into reports for the

Mayor’s administration. Performed duties related to policy analysis and advising, as well as community

outreach. Researched and analyzed current education policy issues to combat high dropout rates and low

academic performance in inner-city schools. Participated in weekly briefings with the mayor and his

community outreach staff.

Kid Quest Summer Day Camp Columbus, OH (2008 – 2010)

Program Director Marketing Professional

Developed a new person-to-person marketing campaign, trained and managed team members in its

successful implementation. Conducted research about the socioeconomic levels of target audiences and

developed pricing and marketing strategies accordingly. Directed the program and stayed within the

program's very limited budget without sacrificing quality, morale, or client satisfaction. Implemented a

holistic curriculum focusing on core academic subjects as well as basic Spanish language lessons.

Successfully met or exceeded all goals within budget and on schedule.

EDUCATION & CERTIFICATIONS

Howard University, Washington, DC, 2013

Political Science, Interpretation/Translation

Instituto Superior Politecnico Jose Antonio Echeverria, Havana, Cuba, 2013

Historical Socioeconomic and Political Panorama of Cuba

Pontificia Universidad Católica Madre y Maestra, Santo Domingo, 2011

Spanish as a Second Language

EXTRACURRICULUAR EFFORTS

Campaign Advisor – Undergraduate Student Assembly

Captain of Howard University Academic Team

Group Leader on Five Mission Trips to Impoverished Areas (including Post-Katrina Gulf Coast)

Assisted the Director of the Howard University Admissions Office in Evaluating Applications

Member of the Minority Leadership Committee at Pickerington High School North

Interpreter/Translator for Academic Courses and Program Excursions at CUJAE in Havana, Cuba

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