Customer Service Representative

Arlander Shephard

**** ** *** ***

Bremerton, WA 98311

Home 360-***-****

Cellular 360-***-****

*******@*******.***

Qualification Highlights

• Work well independently.

• Resourceful, energetic, competent, multi-tasking and results-oriented.

• Effective research skills.

• Great time management skills.

Experience

TREC Global, Kendall Park, NJ

Pro-Flowers Work from Home, Customer Service Representative,

1/28/2014 – 2/18/2014

Seasonal (Contract) Customer Service Representative for Pro Flowers.

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Received inbound customer calls via internet phone system.

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Assisted customers in selecting products.

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Processed orders utilizing Pro Flowers web applications.

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Updated customer account information.

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Resolved customer issues, with tracking and delivery of customers orders.

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Military Sealift Command, Norfolk, VA

Chief Radio Electronics Technician (Information Systems Technician and Operator), 2006 –

2012

• Programmed, operated, monitored and troubleshot shipboard Department of Defense Command

and Control Communications and Computer Systems.

• Utilized Microsoft Office applications in the normal performance of duties, to include Outlook,

Word, Excel and PowerPoint.

• Utilized Department of Defense Intranet sites and services to research information and resolve

Network and Telecommunications issues.

Teletech, Bremerton, WA

Sprint/Nextel Customer Service Representative, 2004 – 2006

• Researched customer database for information and resolution of customers billing and service

inquires.

• Resolved billing and service complaints and referred grievances to designated departments for

investigation.

• Completed activation or deactivation of service, troubleshot service outages and prepared

customer account records, using Customer Management Resource (CRM) applications.

Nextel, Bremerton, WA

Customer Service Representative, 2002 – 2002

• Conferred with customers by phone for new cell services, orders for new phones, plans,

activation, discontinuance, and change in service.

Education

Associate of Technical Arts, Local Area Network Administration and Support, 2001

Olympic College, Bremerton, WA

Cisco Networking Academy, 2001, Olympic College, Bremerton WA

Teracom Training Institute, Telecommunications Certification Organization (Online), 2012

Relevant Skills and Knowledge

• Windows XP, Vista and Windows 7 and 8

• Internet Search Engines: Google, Bing and Yahoo

• Internet Browsers: Internet Explorer, Mozilla Fire Fox, Google Chrome, Safari and Opera.

• Android Smart Phone Operation.

• Developing and refining search queries to get better research results.

• Evaluating information found in sources on the basis of accuracy, validity, importance, and

context.

Certifications

Cisco Certified Network Associate (CCNA) 2001-2004

Certified Telecom Network Expert (CTNE) 2012

Relevant Hobbies

Amazon Mechanical Turk Worker

• Completed over 500 Internet Research Tasks.

• Utilized Google, Bing, Yahoo and other Google International Search portals.

• Performed research within various web sites and portals, to include Facebook, Twitter, Wikipedia,

Cruchbase, Slideshare, Investment.Businessweek.com and many others.

• Evaluated information found in sources on the basis of accuracy, importance, and context.

• Total Tasks completed to date from all sources, 1103 with an approval rating of 99.9 percent.

Contact this candidate